Mastercard is a leading global payments & technology company that connects consumers, businesses, merchants, issuers & governments around the world.
The Manager, Humanitarian & Development, Product Development – Platforms aligns strategic goals and decisions regarding products and services; partners and suppliers; organization; capabilities; and key business and IT initiatives using a cohesive framework. H&D Platforms team must be able to support innovation projects, dynamically consult and manage both business and technical facets for the solution delivery, transition from business to functional requirements and to lead internal and external partners towards a successful solution delivery.
Role
- Work with cross-product teams, external partners and internal IT/Engineering counterparts to align business needs with technical solutions.
- Gather requirements from multiple sources such as business teams, customers, vendors and market insights to design/create detailed functional requirements, data architecture, transaction flows and business and operational processes.
- Maintain and evolve an integrated set of functional capabilities and operational processes (i.e. “Community Pass Platform”) that is leveraged by H&D products and implemented by our internal development resources and external partners.
- Apply/advise on service design/architecture principals throughout various stages of product/solutioning lifecycle – planning, design, specification, implementation and launch.
- Track and manage risks and issues, including escalations to management
All About You
- A broad, cross-functional view of Digital Transformation “business” and varying degrees of expertise on strategy, processes, governance and enabling technologies.
- The ability to recognize potential efficiencies, cross-product redundancies and functional interdependencies.
- The ability to apply architectural principles to business solutions
- The ability to assimilate and correlate disconnected documentation and drawings, and articulate their collective relevance to the organization and to high-priority business issues
- Experience using domain model-based representations that can be adjusted as required to collect, aggregate or disaggregate complex and conflicting information about the business
- The ability to visualize and create high-level models that can be used in future analysis to extend and mature the business architecture
- Extensive experience planning and deploying both business and IT initiatives
- Experience modeling business processes using a variety of tools and techniques
- Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
- The ability to act as liaison conveying information needs of the business to IT and data constraints to the business; applies equal conveyance regarding business strategy and IT strategy, business processes and workflow automation, business initiatives and IT initiatives, and benefit realization and service delivery
- Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
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