Employer: Kenya Revenue Authority
Posted On: April 26, 2017 06:29 am
Description: Chief Manager
– People and Culture
- Job Profile. Feb 2017.
Page 1 JOB DESCRIPTION POSITION:
CHIEF MANAGER – PEOPLE AND CULTURE 1 DEPARTMENT:
Transformation Leadership Office REPORTS TO: Deputy Commissioner
Transformation Leadership Office 2 DIRECT REPORTS: Manager - Change Management Manager - Culture Ma nagement Manager - Information and Communicat ions 3 MAIN PURPOSE OF THE JOB : The main purpose of this job is to ensure alignment of employee behaviour and attitude to the desired organisation culture. 4 KEY PERFORMANCE AREAS : 4.1 Organisation Cul ture Interpret the corporate plan objectives and the desired organisation culture Design and deliver strategies to create a culture of trust and facilitation Act as the ambassador for the organisational culture and values Drive culture and behavioural al ignment Ensure the desired organisation culture is upheld and embedded Develop tools and methodologies for culture change programmes Ensure awareness and compliance to national values Provide guidelines on minimisation of employee resistance and maximise e mployee engagement Provide departments with capacity for culture change Set standards for both change management and culture change programmes Develop award schemes that celebrate the desired behaviours and attitudes. 4.2 Change Management Implement a s tructured approach to management of change Develop and implement Change readiness Assessments Ensure alignment of change projects to organisation objectives Build capacity for change across the organisation Develop and employ appropriate strategies to arti culate business case and vision for change Development of Change Management tools and methodology Track change direction, impact and recommend corrective measures Conduct organisation and people change readiness assessments Ensure alignment of change pr ojects to organisation objectives Provide a structure for collaboration with Business Process teams in identifying projects for Chief Manager – People and Culture - Job Profile. Feb 2017. Page 2 transformation initiatives Provide and manage guidelines on how to minimise employee resistance and maximize employee engagement Develop framework on direct support, coaching and mentoring to departments on change management 4.3 Communication Oversee all employee communication for maximise engagement Ensure organisational change using effective project management skills Develo p and implement an employee communication Strategy Disseminate information and communication of reform and transformations Develop and apply structure d change communication approach, build awareness, understanding and buy - in Engage stakeholders to ensure a comprehensive change communications approach Provide clarity and focus on changes happening in the Authority Ensure tracking communication effectiveness - Develop a feedback mechanism for communication initiatives Develop a relevant and well updated Resour ce Centre 4.4 Employee Engagement Design and lead initiatives to maximise the engagement of employees Work with Human Resource in welcoming and orientation of new staff to ensure organisation culture alignment Participate in exit interviews for necessary feedback on the internal organisation culture Provide guidance in employee organisation culture surveys, analyse surveys Design employee engagement programmes to meet gaps identified in the employee culture surveys Work closely with Marketing and Communic ations division in obtaining external feedback on our organisation culture perceptions Design programmes to meets gaps in employee engagement with external stakeholders 5 ACADEMIC AND PROFESSIONAL BACKGROUND : R elevant Bachelor’s Degree from a recognise d university Professional Certification in Change Management or other relevant areas Master’s degree in relevant field is an added advantage 6 RELEVANT EXPERIENCE AND COMPETENCIES : Minimum 10 years’ experience in a large and diverse organisation Experi ence in managing large change management and culture transformation programmes 3 years of which should be in management roles In addition, those with experience in culture programmes under human resources or ERP programmes will fin d this job very relevant . Chief Manager – People and Culture - Job Profile. Feb 2017. Page 3 7 PERSONAL ATTRIBUTES : Flexible and adaptable Ability to work with wide range of people Assertive and self confident Excellent organisation and planning skills Excellent written, verbal communication and presentation skills Analytical Business minded Excellent people relations skills
