The Resettlement Support Center (CWS RSC Africa) operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration.
CWS RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases.
CWS RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.
Caseworker Job Responsibilities
- Assists in Adjudications Circuit Rides, which includes completing post-Adjudication review, updating decisions and fingerprints, and preparing and distributing decision letters.
- Runs Quality Check reports to ensure complete and accurate files, as well as identifies and correct processing errors prior to USCIS adjudication.
- Identifies and reviews cases pending Prescreening and USCIS interviews in preparation for scheduling, schedules the cases in WRAPS, generates reports for refugee/partner notification, ensures that the reports are centrally filed for easy retrieval, and updates WRAPS accordingly.
- Prepares cases for CIS, including reviewing physical and WRAPS files and constituting physical files.
- Works with other Operations departments as necessary to properly update the appropriate cases.
- Assists as needed in preparing circuit rides. This may include but is not limited to; requisitioning supplies, assisting GSO in preparation, packing of files, contacting interpreters, clean up at the end of the circuit ride, and other tasks as assigned by the Supervisors.
- Completes and updates all case files all database records.
- Writes deferrals and info memos for referring agency action, as required.
- Conducts file reviews in accordance with RSC and USCIS guidelines, paying close attention to detail.
- Assists in various administrative tasks including but not limited to: research, locating files, data entry, and case analysis.
- Analyses complex cases in consultation with Supervisors in accordance with established policies and procedures, while remaining open to supervisory direction.
- Trains new staff as required and contributes to the development of Field Team training procedures and their implementation.
- Contributes to the development and updating of standard operating procedures for the Field Team in coordination with Field Team Supervisors, Managers and Field Team Coordinator.
- Performs additional duties and special assignments as needed to facilitate the efficient processing and operation of the United States Refugee Admissions Program in Sub-Saharan Africa.
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