Role purpose:
To ensure the development & implementation of order management and logistics customer assurance processes and procedures, systems & tools, oversee internal and external problem management, conduct continual Service Improvement (CSI), monitor & review operational performance as per agreed KPIs/PPIs, provide customer insights and drive customer experience within Ecommerce Logistics
Key accountabilities for the Delivery Assurance Manager Job
- Monitor and review operational performance as per agreed KPIs in liaison with internal systems support teams, vendors, suppliers and 3PL service providers.
- Continuous re-engineering of order management processes and procedures with respect to business requirements in order to protect and grow revenue through excellent customer service.
- Management of drop ship orders and carry out reconciliation against agreed SLA with vendors.
- A single point of contact for order management, process improvement and projects.
- Champion innovations on order management aimed at enhancing current systems, improving accountability and service delivery to customers.
- Identify, plan and train internal and external staff on new business improvement tools and systems.
- Monitor the performance of key order management systems (Magneto ordering portal, warehouse & inventory, Business Intelligence, delivery systems) and timely engage support teams to minimize revenue leakage.
Delivery Assurance Manager Job Qualifications
- Degree in a business/science discipline.
- 5 years working experience in Customer service environment, of which 3 years should be in Supervisory Role.
- Degree in Supply Chain or post graduate purchasing or logistics will be an added advantage.
- Knowledge / Certification in Quality assurance for service will be an added advantage
- Excellent knowledge of Safaricom products and services
- Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
- Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
- Mentoring/coaching skills/experience.
- Excellent interpersonal skills.
- Good decision making skills
The post Safaricom Job Vacancy : Manager – Order fulfillment & Delivery Assurance appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post Safaricom Job Vacancy : Manager – Order fulfillment & Delivery Assurance is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
