The Customer Care Officer will act as a liaison in providing product/services information to members to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Qualifications
- Diploma in Customer Care/Marketing/Administration/Public Relations from a recognized institution.
- Higher National Diploma in Customer Care or any other qualification in business related course will be an added advantage.
- Diploma/Certificate in Co-operative Management will be an added advantage.
- Proficiency in Computer Skills
- Minimum 2 years working experience in a Sacco or financial institution.
- Knowledge in Credit and lending principles.
- Aged between 25-30 years
- MUST be compliant with chapter 6 of the constitution
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