The genesis of Gulf African Bank (GAB) can be traced back to 2005, when a group of motivated Kenyans envisioned establishing an Islamic bank as an alternative to conventional banking in the country. By conducting business on the principles of Shari’ah, the bank would provide an ethical and fair mode of banking for all
Corporate Relationship Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 4 years
- Location Nairobi
- Job Field Banking
Reports To: Head of Corporate
Job Purpose:
The role of Relationship Manager (RM), Corporate Banking, is to build and maintain a high-quality portfolio of Corporate clients.
He/she is responsible for understanding the needs of his/her clients and developing tailored solutions to meet these needs using the Bank’s suite of products and services targeted to the segment. The RM is responsible for managing his/her clients, ensuring compliance with the Bank’s internal policies, regulatory guidelines and Shariah guidelines.
The position holder will be responsible for delivering allocated business targets in Deposits, Assets and Revenues in accordance with the Department’s annual performance plans.
Key Responsibilities
- To formulate marketing plans/strategies towards targeting of corporate customers for the purpose of acquiring deposits and providing financing
- To ensure adequate customer retention strategies are employed to attain growth from existing customers,
- Market corporate banking products and services and grow quality corporate asset book focusing on long term development of mutually advantageous client relations while ensuring that all short-term objectives are met simultaneously.
- Enhance the Bank’s profitability through enhanced funded and non funded income and management of costs to deliver on the overall financial performance of the Bank.
- Maintain proper client relationship in order to ensure retention and growth in the corporate business.
- Accountable for the level of quality service provided to the customers within the portfolio being supported in close consultation with the relevant relationship officer and all the other arms of the Bank.
- Ensuring efficiency in business processes and controls to minimize risk exposures. Practicing compliance with Shariah processes, all relevant legal, regulatory and bank policies.
- Ensure staff productivity, timely reporting on business issues and execution of training and personal career development plans.
Required Competencies (Knowledge, Skills & Abilities)
Qualifications
- Business related University Degree, preferably with a major in Finance, Marketing and/or Economics; from a recognized institution.
- A postgraduate degree or professional qualification such as MBA, CPA, will be an added advantage.
Experience
- Minimum 4 years’ experience in Relationship Management in middle management and at least two years in Banking operations with a strong emphasis on service delivery.
- Experience managing borrowing customers and analyzing financing proposals, especially for Corporate
- Possess Public Relationship skills in both formal and social gatherings and ability to establish and maintain effective working relationship with those interacted with in the course of carrying out duties.
- Must possess sound knowledge of Bank products
Personal attributes
- Emotional Intelligence; Dynamic, individual with the ability to work under pressure.
- Excellent selling skills
- Strong networking skills, for both internal and external networks
- Relationship Management skills with excellent Human Relations skills, communication skills and interpersonal skills
- A passion for performance, building team play, and achievement in a competitive and dynamic environment
- Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills
- Commercial awareness and customer focus
- Pleasant, honest, outgoing, well-groomed and self-driven person of high integrity.
Branch Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 5 years
- Location Nairobi
- Job Field Banking
ADVERTISEMENT JOB REF: GAB/HR/BM/12/2019
Reporting to the Head of Retail, the Branch Manager will be responsible for business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank’s strategy
Key Responsibilities will include:
- Business Acquisition:
- Implement the Bank’s business development strategy at branch level including growth in customer base with concurrent growth in branch liabilities and assets and meet targets set under annual performance plans.
- Formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews
- Support marketing initiatives and monitor and provide regular feedback on products performance.
- Operations & Compliance
- Oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention.
- Implement and monitor the operational risk management guidelines for the branch.
- Manage operational and business risks and costs to maximize profitability
- Maintain the look, feel and physical security of the branch premises, staff and customers.
- Ensure compliance with both internal and external regulatory requirements.
- Ensuring that Shariah-related, Know Your Customer (KYC), Anti-Money Laundering (AML), and other policies are adhered to
- Ensure implementation and compliance with operational policies and procedures.
- Credit
- Understand customer needs and propose a solution based on a relevant combination of the Bank’s current product and service offering (i.e. offer a suite of products and services that meets the client’s needs
- Take subsequent actions to recover credit in arrears according Bank procedures.
- Team Management
- Provide leadership, direction and pace to the branch team
- Build, develop and motivate a high performing team.
Skills and Experience Required:
- Be a holder of Bachelor’s degree in Business related field
- Professional banking qualifications such as AKIB will be added advantage
- Knowledge of operational policies, procedures and legalities relevant to branch operations
- At least 5 years’ managerial experience in the banking industry
- Strong selling, communication and presentation skills
- Ability to lead teams and deliver business results
Personal Attributes:
- Ability to manage client relationships through interpersonal skills and drive to understand and meet customer needs
- Ability to successfully acquire clients, e.g. through activities such as identifying highpotential clients, make a compelling sales pitch based on a thorough understanding of a client’s needs, follow-up
- Strong networking skills, both externally and within the Bank
- Good negotiation skills
- Dynamic individual, who takes pride in his/her work, and has the ability the thrive in a competitive and dynamic environment (working effectively under pressure)
- Ability to prepare an effective work plan and organize his/her time in a manner that enables that plan to be implemented
- Good product knowledge, both Shariah and other
- Good understanding of Bank policies, both Shariah and other
- Problem solving and analysis skills especially within a business context; good business sense is a key requirement
- Professionalism, i.e. ability to win the confidence of, and work effectively with clients and colleagues
- Ability to function effectively within a team-setting—being a team player is a key requirement for this role
- Willingness to learn and accept feedback
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