DIB Bank Kenya Limited (DIBBKE), is a fully owned subsidiary of Dubai Islamic Bank PJSC (AE) – a pioneering institution that has combined the best of traditional, Shariah values with technology and innovation that characterize the best of modern banking. Incorporated in 2014 and backed by its age-old values of being Progressive, Innovative
Branch Manager(Kilindini Branch)
- Job Type Full Time
- Qualification BA/BSc/HND , MBA/MSc/MA
- Experience
- Location Nairobi
- Job Field Banking
Job Purpose
To develop and manage the Branch portfolio and to lead the branch effectively in order to ensure the achievement of retail liabilities, assets, cards and third party product sales targets, profitability objectives, and implementation of superior customer service culture and standards, while adhering to Banks policies and guidelines.
Key Responsibilities
- Cascade the sales targets assigned by the Zone Manager to branch staffs.
- Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets cascaded down by the Zone Manger and business growth objectives.
- Meet regularly with the branch customers including important/ high net worth customers in order to assist in the growth of business.
- Manage the product portfolio of each line of products and control the cost and profitability of the branch.
- Maintain high levels of customer service of all front office functions such as Cash Management, Remittances, drafts, Account opening/ inquiry & maintenance, sales and after sales by efficiently abiding to the process and by reducing customer waiting time and service time.
- Promote high level of customer service culture among the branch staffs for potential acquisitions.
- Attend all audit requirements and strive to have a null /low risk audit rating and ensure that all the branch operations are in accordance to the established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality, and low level of operational risk and report any deviation to the management.
- To maintain a low risk level of cash difference by following diligently the process set by maintaining detailed accounting records of daily cash flow as well as regular review of daily MIS reports, checking notes, denominations & security items in order to ensure accurate delivery of cash to customers.
- Monitor continuously customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the score and to ensure high customer satisfaction.
- To ensure a high level of safety & security measures are in place as well as to maintain a proper communication with the police department whenever it is required.
- To lead any branch projects (Service Quality Programs, Process changes, sales… etc.) and support the launch of new products and services as per the consumer banking business plan.
- To maintain an accurate archives file for all branch transaction records, vouchers, stationary reports…etc.
- Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments in order to ensure 100% closing mandates.
- Analyze the training and development needs of staff and nominate them for an appropriate training courses in order to close the skill gaps and ensure that all staff are well trained and fully aware of bank’s products and services, policies and procedures.
- Build and maintain effective communication skills with branch’s staff by conducting regular staff meetings and discussions in order to have a high level of staff engagement and Job satisfaction.
- To ensure proper staff management in terms of annual leave, performance appraisal, two days off as well as to ensure a proper resources allocation in order to meet the branch business requirements.
Education
High Diploma / Bachelor’s degree as a minimum, Master’s degree will be an advantage.
Training / Skills
General Banking knowledge.
Work Experience
- Local and/or international market knowledge.
- Competencies
- Computer skills.
Trade Finance Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 5 – 6 years
- Location Nairobi
- Job Field Banking , Finance / Accounting / Audit
Job Purpose
To increase trade finance incomes and business volumes through effective management of the trade finance customers while ensuring compliance with all internal procedures and operational controls across a spectrum of sectors
Key Responsibilities
- Drive the growth of Trade Finance incomes, business volumes and manage assigned portfolios, from the process of deal origination, structuring, credit approval, contracting and placement to ensure that the process is finalized within optimal time.
- Developing the bank’s trade finance strategy, products and plans while continuously reviewing performance against targets.
- Prospect for new to bank clients in conjunction with Relationship Managers and offer innovative and customised solutions. Marketing and selling trade finance products through branches and the commercial centre.
- Ensure strong cross-selling of existing and new products to existing and new clients; by providing technical product expertise and conducting joint calls, and in this process, maintain effective liaison with all relevant business units in the bank.
- Establish and maintain ties with market participants including international banks, financial institutions, trade finance intermediaries and corporates.
- Organise/Participate in Trade Finance forums for customers both internal and external for establishing market presence with emphasis on broadening the scope of the Trade finance offering.
- Provide Client advisory services on Trade finance products, solutions, transactions and services to the relevant stakeholders across the Bank.
- Monitoring the market, industry trends, competitors to collate information on trade finance trends for purposes of business acquisition, product development.
- Ensuring compliance with both internal and external regulatory requirements.
- Initiate DIB group relationships in key markets hence driving Kenya’s import and export trade.
- Market and grow Trade Finance business emanating from Financial Institutions in Kenya and the Region.
- Actively support product development and sales initiatives by Relationship Managers and Branch Managers to sustain the banks market share in Trade finance business.
- Ensure adherence to SLAs with relevant business units.
- Achieving and maintaining the position of leading Trade Finance Bank in Kenya among all banks through continuous innovation of new products as well as delivery of high quality customer service.
Job Specification
Education
- Undergraduate Bachelor’s Degree
Training / Skills
- Strong analytical and interpersonal skills
- In depth knowledge of trade finance, corporate banking products and DIB strategy & policies.
Work Experience
5-6years of Commercial Banking experience of which at least 4 years of Product Development in Trade Finance is a must.
Competencies
- Effective leadership, decision-making and team building skills.
- Ability to work in cross-cultural environment.
- Strong analytical and interpersonal skills.
- Strong knowledge of trade finance, local corporate banking market and vision about future direction and market sensitives.
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