Reporting to the Head of Learning & Development, the ideal candidate will identify internal functional performance and capability improvement needs to enable the provision of development solutions. He/she will be expected to develop and deliver commercial training curriculum for external market. Key duties and responsibilities will include;
- Anticipate, understand and resolve performance and capability improvement needs in the company’s function.
- Work with Functional Director and line managers to identify technical and professional capability and development needs.
- Assist the function to diagnose specific capability, competence and skills gaps and enable the design and delivery of learning and development solutions to close them.
- Lead the definition of pre- and post-appointment training requirements and ensure they are included in role profiles and within the learning management system.
- Prepare and manage functional training budgets to ensure adequate provision for the training programs.
- Prepare and update learning and development materials to keep up to date with the developments and trends affecting performance of the function.
- Ensure that regulatory and non-regulatory training and certification of competence is addressed to meet role requirements, external audit standards and emerging global trends.
- Establish and develop a team of learning and development specialists with the capability to diagnose, design, deliver and evaluate learning in line with functional needs.
- Manage a team of learning and development specialists to ensure effective performance and customer satisfaction.
- Conduct periodic assessment of instructors to evaluate their effectiveness in delivery of training.
- Ensure the availability of internal operational subject matter experts so that there is adequate flexibility and expertise.
- Evaluate and report on the effectiveness of technical and professional development provided to the function in relation to performance requirements.
- Support advertising and marketing of courses to external commercial customers
- Adapt and customize training to meet customers’ requirements.
- Contribute to the achievement of commercial objectives for training.
- Think and act like an entrepreneur to support the business in revenue generation.
- Plan, organize and schedule the delivery of programs in collaboration with the functions in order to enable easy access and full participation.
- Prepare and deliver the training to the selected participant to enhance knowledge and skills.
- Prepare, administer and mark examinations to assess the effectiveness of the training.
- Ensure up to date training records.
- Support in the development, monitoring and implementation of e-learning.
- Provide Return on Investment (ROI).
Qualifications
- Hold a bachelor’s degree in a relevant field
- At least four (4) years of relevant experience as a Training Instructor in Passenger Handling, Baggage Handling or Sales and Ticketing training.
- Must have completed Management of Training course
- Must have completed Quality Management Systems course
- Must have completed Training Needs Assessment course and Training of Trainers Course.
- Excellent communication, interpersonal & presentation skills
- Strong Organizational, Planning & Analytical Skills.
- Proficiency in the use of IT.
- Must possess excellent people Management Skills
- Instructional design and delivery skill and ability to interact with the functions.
- Procedure writing and documentation skills
- Financial and business acumen skills
Only shortlisted candidates will be contacted
The post Lead Trainer.Non-Regulatory Training at Kenya Airways appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Lead Trainer.Non-Regulatory Training at Kenya Airways is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
