Trending Jobs: Entry Level Recruitment at Old Mutual Kenya (January, 2020 Recommended Jobs)

Monday, 23 December 2019

Entry Level Recruitment at Old Mutual Kenya (January, 2020 Recommended Jobs)

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.

1. Credit Legal Officer- Faulu

Job Type Full Time
Qualification BA/BSc/HND , MBA/MSc/MA
Experience None
Location Nairobi
Job Field

Introduction.

Reporting to the Head of Legal, the job holder position will be responsible for handling perfection of Legal/Credit Documentation relating to approved facilities by providing high level quality support to Credit Department, business teams and related units while providing independent control over the credit documentation and securitization process, as well as General Conveyancing and Commercial.

Minimum Requirements

Bachelor of Laws degree from a recognized University
Post Graduate Qualifications- Diploma in Law
Advocate of the High Court of Kenya with current practicing certificate

Job Specification

Processing of instructions to External Advocates upon receipt of duly approved Credit Approval, observing turn-around time and high standards of accuracy.
Ensure the appropriate security documentation on the Bank’s Standard forms have been properly prepared before execution by the Bank.
Liaising with Branch, Credit Department and external legal counsel on security documentation process and ensuring that security documentation and other conditions of sanction have been perfected/ completed.
Drafting and review of Bank’s contracts, commercial agreements , Leases and Licenses and providing sound legal and commercially focused advice to the business units on the same.
Supporting Head of Legal in providing sound, accurate, decisive and timely legal advice to Business Units.
Managing external legal panel and security perfection processes in a timely manner and advising the bank on the status of all matters.
Reviewing the department’s processes and policies to ensure they are in line with legal and regulatory requirements.
Identifying, mitigating and escalating legal risk within a formal reporting framework for the different business units and working with function heads to mitigate risk.
Keep abreast and advise on emerging, revised or new regulatory requirements, Bills and regulations.
Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO).
Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility

2. IT Systems & Security Operations Lead-Faulu

Job Type Full Time
Qualification BA/BSc/HND
Experience None
Location Nairobi
Job Field ICT / Computer

Introduction

The IT Systems and Security Operations Lead role will be responsible for the day to day management and implementation of Information security processes. This role requires the holder to interact with security systems on a real-time basis and must develop and demonstrate ability to detect security breaches within stipulated service level agreements. The holder will apply proven communication and problem-solving skills to guide and assist the management on issues related to the Information security. The person is also responsible for the delivery of information security solutions and also tasked with the responsibility of planning and coordinating the processes and activities necessary to improve the maturity of Faulu’s control environment.

Minimum Requirements

Bachelor’s degree in computer science or Equivalent qualification with 3+ years Implementing and Managing Information Technology security systems and solutions
Systems Security Certified Practitioner, Cisco Certified Security Practitioner, Certified Cloud Security Professional, GIAC or CompTIA Security + certification
CISSP, CISM, CISA or other InfoSec Governance Training in information security would be an added advantage

User and Technical level knowledge of core operating systems e.g. Unix, Linux and Windows of at least one year (1) working experience.
Knowledge of Banking transaction switches e.g. BREFT, Postilion, IST is an added advantage
Experience in Alternative business channels operations and handling of related security risks – frauds and forgeries – will be an added advantage.
Good information security analytical skills, both financial and non-financial Solution.
Training in systems security e.g. CEh will be an added advantage
Web server security Management skills e.g. IIS, Jboss is an added advantage
Understands application programming, database and system design

Job Specification…

KEY RESPONSIBILITIES

Monitor and report/ address all areas of security vulnerabilities. This includes review of relevant security logs and update of the antivirus system
Deploy appropriate technical controls to manage the cyber security space exposure as flagged by information Security teams.
Continuously review and recommend the security architecture and monitoring tools that address the security risks the Business is or may be exposed to.
Provide technical reporting details for all security incidents
Working closely with Information Security and Risk function, facilitate the execution of tactical security awareness programs to ensure awareness of the security policies and procedures.
Support IT Security and Risk compliance reviews focused on ensuring the optimal level of security awareness is attained.
Responsible for the validation and deployment of technical controls on infrastructure.
Review vendor technical security architecture with an aim to improve security on directly connected entities.
Develop and deploy line 1 technical controls to safeguard systems against accidental or unauthorized modification, destruction, access or disclosure
Play an active role in the technical implementation of systems security projects.
Ensure that encryption and data loss prevention configurations are achieved.
Implement 2 factor authentication for VPN and other critical logins
Continuously evaluate market security offerings and make an informed selection decision.
Patching of the IT environment systems such as the Linux, Unix and Windows Platforms
Management of Software whitelisting on all entity devices to ensure that only legal software runs on the business machines
Information Security solution monitoring and activation
Systems log / user activity review, monitoring and analysis
Escalate specific security areas of concern through a defined process
Ensure that blocked command injections are identified and reported
Identify and remediate operational gaps between configuration management software and approved business changes.
Update the proactive mitigation plans and ensure execution
Manage technology partners both internal and external, to ensure that all solutions provide positive client experiences leading to improved uptake of banking products
Establishing a process to proactively identify emerging business needs and IT implications e.g. through Business – to – ICT focus group
Analyze and fix potential IT security incidents
Receive and respond to the security related business requirements
Interface with technical, risk and governance personnel and other teams as required in the process of mitigating systems security.
Initiate escalation procedure to counteract potential threats/vulnerabilities.
Appropriately inform and advise management on security incidents and incident prevention
Document and conform to approved processes related to security monitoring
Participate in knowledge sharing with other Information Technology Staff and develop solutions efficiently

BANKWIDE AML KYC & CFT RESPONSIBILITIES

Communicating and reinforcing the AML-CTF compliance culture established by the board and cascaded by Management
Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department, Unit or Branch

IT RISK AND SECURITY

Address / mitigate all identified Information Security Risk and Audit issue
Implement recommendations from IT security and partners to avert unforeseen system outages

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3. Manager Digital and Business Systems -FAULU

Job Type Full Time
Qualification BA/BSc/HND
Experience None
Location Nairobi
Job Field ICT / Computer

Introduction

The Digital and Business Systems Manager role is to supervise and maintain the organization’s repository of software applications and their integrations through best practices and the appropriate staffing and management of a technical team. The Digital and Business Systems Manager is also responsible for planning and coordinating the processes and activities related to the development, delivery and integration of software programs, digital innovations / initiatives, applications, and third-party solutions as required to meet the businesses requirements. This individual will apply proven communication and problem-solving skills to guide and assist the business on issues related to the design, development, and deployment of mission-critical information and software systems. The Manager is also responsible for the delivery of digital capabilities and contribute to digital strategy.

Minimum Requirements

Bachelor’s degree in computer science or Equivalent qualification with 5+ years Implementing and Managing Business Systems/Digital Solutions
Knowledge and understanding of Core banking systems i.e. T24 is require
Understanding and Setup of Financial data exchange message formats e.g. ISO8583, MT , FIX is a must
Knowledge of core transaction switches e.g. BREFT, Postilion , IST is a requirement
User level knowledge of core operating systems e.g. Unix, Linux and Windows of at least three (3) years working experience with Card systems, ATMs, Mobile Banking, Agency Banking , internet banking and interfaces to other banking channels
Experience in Alternative business channels operations and handling of related risks – frauds and forgeries – will be an added advantage.
Key Database certifications such as OCA, OCP, MCDBA
Key Operating System certifications such as unix and Windows

Job Specification.

KEY MEASURABLE GOALS

Digital and Business Systems uptime
TAT on ICT related Digital and Business Systems Issues
New Innovations for Digital banking.
Cost Effective delivery of Digital and business systems capabilities.
Closure of identified IT Audit and Risk issues
Business Systems Information Security
Business and Digital Systems implementation

KEY RESPONSIBILITIES

Manage technology partners both internal and external, to ensure that all solutions provide positive client experiences leading to improved uptake of banking products
Responsible for establishing IT linkages to the various line of businesses and key business stakeholders
Establishing a process to proactively identify emerging business needs and ICT implications e.g. through Business – to – ICT focus groups
Liaising with users of systems to identify changes that are necessary for the systems to continue supporting the business strategy.
Ensures clear communication of required changes and solutions proposed to stakeholders.
Apply best practices and standards in solution design and project executions for consistent delivery of quality solutions within the defined scope, budget and time.
Training users and other team members on new information system solutions.
Ensures that solutions developed are properly tested by developing comprehensive test plans.
Conduct analysis of client transactional activities, channel volumes and competitive information to assist in decision making and strategic planning
Drive Creation of electronic channel product reviews and roadmap planning. Reviews to include functionality, usability, security and authentication
Create communication content and co-ordinate communication planning for internal & external clients related to solutions functionality, enhancements and production fixes
Monitor emerging digital banking trends, best practices and client insight to help achieve best-in-class digital channel capabilities
Provide consumer & data insight to help support the process of building future commercial customer digital propositions.
To work with the business project owners in contributing to robust business cases.
Implementation of solutions in line with IT governance framework.
Take lead in execution of digital projects including, design, selection and sizing in line with customer value propositions.
Manage and Lead technical integration projects.
Supporting all other work streams that leverage Business systems and Digital as a key business enabler.

BANKWIDE AML KYC & CFT RESPONSIBILITIES

Communicating and reinforcing the AML-CTF compliance culture established by the board
Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department, Unit or Branch

IT RISK AND SECURITY

/Address / mitigate all identified Business systems and Digital channels Audit Items
Implement recommendations from IT security partners to avert unforeseen system outages
Implementing and enforcing the board-approved IT policies within the Unit

4. Information Call Centre Agent

Job Type Full Time
Qualification BA/BSc/HND
Experience None
Location Nairobi
Job Field ICT / Computer

Job Requirement

Business related degree
At least one-year insurance experience
Progress in Professional qualification in insurance e.g. ACII, COP preferred
Knowledge in customer service principles and practices
Knowledge of call center telephony and technology

SKILLS & COMPETENCIES

Communication skills – verbal, written and eloquence
Knowledgeable and quick in decision making
Mature, temperament, patience and empathy
Passion for people
IT skills including familiarity of CRM solutions
Good memory, ability to comprehend, captures as well as interprets basic customer information.
Ability to follow through
Self-drive initiative
Sound judgmental powers; ability to manage difficult customer situations
Attention to details

Job Details

Respond to customers and partners’ enquiries on various channels. (E.g. phone, email, social media) in a professional and efficient manner at all times
Research for required information using available resources
Handle, resolve and document all complaints
Provide customers with product and service information
Route calls to appropriate resources where applicable
Follow up and resolve customer queries where applicable.
Help the business attain its KYC objectives. This is through collection of mandatory, accurate client and partner information and updating it in the core systems. E.g. PIN, ID, Email, Phone number amongst others as the business advises.
Working with various BUs to attain operational efficiencies. E.g. Claims Department: efficient, timely claim registration and pending documentation follow up, assessor appointment, windscreen processing amongst others as the business may require from time to time.
Prepare and share accurate and timely activity reports.
Engage clients, partners through outbound calls to provide information as well as for feedback collection. E.g. NPS, NES, Pre-Inspection call outs, Garage repair status updates, Renewal retention call outs, amongst other outbound activities as the Business may require.
Build customer’s interest in the services and products offered by the company
Arrange for the dispatch information packages, brochures etc. to clients and interested parties
Completes accurate and timely documentation on CRM of all services provided to callers and escalation of any issues which require further consultation.
Normal call center duties as may be assigned by the call center Manager.

5. Case Management Nurse

Job Type Full Time
Qualification BA/BSc/HND
Experience None
Location Nairobi
Job Field Medical / Healthcare

Introduction

To control and manage benefits utilization through pre-authorization and case management, ensuring quality, appropriate and cost effective care for our members while safeguarding company interest .

Minimum Requirements

KNOWLEDGE & EXPERIENCE

Qualified practicing nurse-KRN or equivalent
2 Years in clinical setting

SKILLS & COMPETENCIES

Excellent analytical skills
Good communication and negotiation skills
Excellent interpersonal relations skills
Good networking with Service providers and other medical insures

Job Specification.

PRINCIPAL ACCOUNTABILITIES

Pre-authorize scheduled and non-scheduled admissions within set guidelines and negotiate professional fees for each admission and on case by case for in-patient in consultation with Care Management Officer
Ensure that set parameters for admissions are adhered to
Implement a chronic condition management program for all our clients with chronic conditions
Visit all in-patients within Nairobi and its environs while liaising with the admitting doctors to ensure timely medical reports and smooth discharge and eventual preparation of case report of each admission on discharge and arranges post-hospitalization care.
Develop and maintain a database on admissions, clinical statistics/profiles
Liaise with other medical schemes for purposes of evaluating medical risk
Participate in product presentation and health talks activities on a need basis
Assist in management of the Preferred Service providers
Answer incoming telephone calls into the Call Center in a professional manner at all times with an efficiency of above 95%.
Managing requests for services from providers, intermediaries and clients, providing information on the UAP provider network, available benefits per scheme policy and services and other routine information. Provides health information to customers via UAP approved resources
Completes accurate and timely documentation on CRM of all services provided to callers and escalation of any issues which require further consultation.
In conjunction with Smart applications resolve card issues raised at the point of service.
Normal information center duties. E.g. carrying out customer surveys, social media and email management

KEY RESULT AREAS & PERFORMANCE INDICATORS

Case Management of all admissions as per set guidelines
Cost reductions as per the set targets.
Pre-Authorization of all admissions within 6 hrs
All professional fees charges to be within pre-negotiated or set fess guidelines
Minimized identifiable cases of fraud
Processing of retail and cooperate outpatient claims
Provide monthly admission report for retail and weekly for Corporate clients

6. Sales Manager

Job Type Full Time
Qualification BA/BSc/HND
Experience None
Location Nairobi
Job Field Sales / Marketing / Retail / Business Development

Qualification: Degree, ACII, Sales and Marketing training

Experience: 5 Years’ Experience

Customer Focused
PR/ interpersonal Relations
Office administration skills
Advanced Computer skills
Good communication skills
Delivery of the revenue targets for both new and renewal business through the Nairobi Independent agents
Management of independent Intermediaries within Nairobi through the team members who are allocated specific number of agents.
Selects, interviews, recruits ,trains to achieve annual set numbers and facilitates professional courses for the independent agents, terminates services as necessary while maintaining the regulatory standards throughout the year
Sets targets for each agent both for renewal and new business at the start of the business year ,monitors performance on a monthly basis to ensure volume targets are met and communicates to Head of Retail Business
Contributes actively in actualization of the company’s’ PR/Communication plan in Marketing and promotion of company products and identifies social responsibility activities in the region for consideration
Formulates long term and short term strategic plan for the channel in line with the Company’s strategic goals and takes part in Company’s’ strategic planning session
Develops a rewards program to motivate the independent agents to achieve projected sales.
Supervises ,counsels, motivates and sets objectives for the business development officers and carries out appraisals as per company plan in order to achieve the channel’s branch objectives/targets
Oversees the underwriting of all the business introduced through the channel to ensure that the underwriting guidelines/procedures are followed within the authority guidelines, chairs renewal meeting on a monthly basis and ensures quotations are presented within 24 hours and 48 hours for those with consultations
Implements the company credit policy through collecting premium and oversees compliance to company (QOP) procedures ensuring adherence with regulatory requirements for all functions
Claims liaison