Responsibilities
- Ensure availability of resources to implement and maintain the quality system including ISO/EI 17025
- Ensure laboratory equipment calibration or verification programs are implemented by authorized personnel.
- Reviews policies and procedures to determine the need for new procedures or modification of procedures.
- Ensures that equipment and reagents procured meet the requirements of the test methods.
- Verifies adequacy, approves, and maintains Quality Management System documents.
- Ensures that management review meetings are held as per plan
- Ensures customer complaints are resolved and customer feedback surveys are periodically carried out.
- Reviews, approves and ensures corrective action plans for non-conforming tests is implemented and monitored
- Identifies and documents the required education, experience, and professional credentials for each position in the laboratory.
- Ensures that test methods are verified and uncertainty of measurement for all methods is determined.
- Facilitates budgetary provision for the section on test equipment and associated accessories and spares
- Coordinating with other departments to achieve overall objectives of the Company.
- Developing prudent departmental policies consistent with Company rules and regulations.
- Provide technical leadership to Quality Control teams to enable them develop, implement, and evaluate strategic management plans and budgets aimed at improving performance standards and organizational effectiveness.
- Develop and implement strategies for creating a high performing organizational culture based on transparency, integrity, accountability, performance measurement, and ISO/EI 17025.
- Initiate and participate in organizational performance reviews and business process improvement programmes as well as undertake special investigations aimed at improving organizational effectiveness.
- Review incidents of violations product quality infractions as well as handle employee disputes and take appropriate action in line with approved policies, procedures, and regulations.
- Conduct training needs assessment, design, and implement training programmes aimed at equipping staff with appropriate job competencies in order to improve the design and delivery of high quality services.
- Plan, monitor, and evaluate the performance of staff against set targets and objectives and implementing development action plans aimed at building the capacity of individuals.
Qualifications
- Bachelor of Science in Chemistry or any related field from a recognized University
- Minimum of ten (10) years relevant experience five (5) of which should be at senior management level.
- Membership to a relevant professional body.
- Fulfilling the requirements of Chapter Six of the Constitution of Kenya.
- Demonstrated competence in work performance and results
- Leadership Course lasting not less than two (2) weeks.
- Proficiency in computer applications
Key Skills and Competencies
- Comprehensive knowledge and understanding of KPC requirements including broad knowledge of international trends in petroleum and environmental testing
- Strong well developed written and verbal communication and interpersonal skills including ability to prepare relevant reports.
- Flexibility and responsiveness in handling and determining Quality Control issues, sound analytical skills and the ability to identify with precision the critical factors of a problem in an impartial and objective way.
- Demonstrated ability to deal patiently and sympathetically with people from diverse backgrounds and to develop practical solutions to problems.
- Ability to maintain professional status and keep abreast of evolving trends in product testing through continuing professional development.
- Proficiency in computer applications such as Microsoft Word, Excel, MS Project, Power Point, and Outlook express including SAP.
- Demonstrate technical expertise in risk management, assurance the quality of test results.
- Ability to deliver KPC’s articulated vision for change, create a sense of urgency around change and motivates staff to join change efforts.
- Ability to establish flexible teams of quality control staff in an environment conducive to continuous learning, creativity, and innovation.
- Ability to empower staff through coaching and counselling by emphasizing accountability and results oriented management rather than direct supervision.
- Ability to coach and empower staff to adhere to ethics in testing in the laboratory.
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