Busia Water and Sanitation Company Limited was incorporated on April 18, 2014 under the companies Act (Cap 486). Its mandate is to supply water and provide sanitation services to the residents of Busia County through a service provision agreement from the Lake Victoria North Water Services Board (LVNWSB). Water and Sanitation Services in Busia were provided by Lake Victoria North Water Services Board (LVNWSB) since 2012 through Kakamega- Busia Water Supply (KBWS). Since water and sanitation provision is a devolved function, both counties resolved to de-cluster from KBWS effective july 1, 2016 with each county forming its own water company.
DEPARTMENT: ICT
REPORT TO: ICT- OFFICER
PURPOSE:
Ensuring proper functioning of all systems in the Company by providing technical support for office software programmes
Duties:
- Deputize the ICT Officer as needed.
- Provide level I incident handling support.
- Take on new areas of responsibility in consultation with ICT Officer as may be advised.
- Troubleshoot Internet, network and Wi-Fi related issues as and when they occur.
- To handle daily IT related technical support issues, escalating more complex issues to the ICT Officer.
- Catalogue and deploy IT equipment and offer support and training for the same where necessary or as advised.
- Catalogue decommissioned IT equipment.
- To deploy and manage mobile devices and the distribution of the same
- To assist ICT Officer in support and maintenance of the company data
- Assist in preparation of internal and external publications e.g. Adverts, programs, certificates.
- Monitor ICT Stock resource levels and order the same with ICT Officer.
- In consultation with the ICT Officer update and upload content to the company’s website.
- Assist ICT Officer in administration of company management system.
- Assist and train staff where necessary in use of the company systems.
- Provide technical support for office software programmes such as billing system and payroll systems.
- Ensure IT security of applications and other related applications are up to date
- Troubleshoot network and Wi-Fi related issues.
- Assist departments using ICT to run data backups and produce reports and updates
- Prepare necessary documentation/systems for training.
- Keep and maintain manual records where necessary
- Any other duties as may be assigned.
Person Specifications
Academic Qualifications
O Level
Professional Qualifications
Certificate in Information Technology (IT) or KNEC Module I and II
EXPERIENCE:
Minimum 3 years relevant experience
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