I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.
JOB SUMMARY:
The Junior User Experience Designer will be tasked with ensuring that our products and services create value for them. They will be responsible for translating complex business needs into user-focused solutions and driving end-end product design.
Key Responsibilities
The successful candidate will report to the Design Lead and the Digital Manager and will be responsible for:
- Working as part of a cross-functional Agile product team to define and design delightful user experiences.
- Conducting user research, identifying and articulating customer needs and developing personas.
- Evaluating current digital experiences to better understand the physical, environmental, emotional and mental state of the user at the moment of the interaction.
- Assisting Seniors UX designer to deliver experiences that support user needs, goals, and workflows.
- Clearly articulating proposed design decisions with stakeholders.
- Translating business requirements and user needs into tangible interaction designs through detailed user journey flows and wireframes
- Building prototypes and designing tests to validate customer needs, behaviours and mental models.
- Collaborating with other designers within a cross-functional team to problem solve design challenges.
- Be at the forefront of design thinking advocacy across the organisation.
Competencies Requirement:
Qualification
- Design Diploma or any other relevant course/ qualification in design studies
Experience
- Minimum of 1 year’s demonstrated experience creating delightful digital experiences
- Demonstrated understanding of design, usability, and research best practices and standards
- Experience with user-centred design that spans some combination of web, mobile, tablet interfaces.
- Skilled in design & wireframing tools (Sketch, Adobe XD), visual communication and interactive prototyping tools (Invision, Axure, Framer).
Knowledge
- Knowledge of agile values, principles and practices
- Awareness of current design research methods
- Must have an interest in digital innovations in the financial sector
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