TrustGro is a non-deposit taking microfinance company incorporated in Kenya. We provide government payroll loans, private company payroll loans, vehicle logbook loans and salary advance loans.
NUMBER OF POSITIONS : 2
LOCATION: Nairobi (CBD & Westlands)
Purpose of Role
To create memorable customer experiences through assisting customers to access suitable products and/or services as well as carrying out due diligence and maintaining high level of customer satisfaction within their functional unit.
Major areas of responsibility:
- Loan origination
- Relationship management
Key Responsibilities
- Analyzing the economic landscape and using the information gained there to contribute to the product and sales strategy.
- Analyzing the competitive landscape and using the information gained there to contribute to the product and sales strategy.
- Understanding customer needs and anticipating future needs to contribute to the development of new and relevant products.
- Enhancing the penetration of the Company’s products in our selected market segments.
- Contributing to the development of new market segments for existing and/or new products.
- Implementing the Company’s Product and Sales strategy.
- Recruiting and retaining Team Leaders.
- Recruiting and retaining Sales Agents.
- Ensuring that sales targets are met (by product, customer segment and channel).
- Ensuring that the company has sustainable ways to retain customers.
- Keeping a record of sales activities for the Branch and all satellites that fall under his/her purview.
- Where a payment is missed, contacting clients to ensure that such payments are made, and to ensure that the client does not go further into delinquency.
- Ensuring that the loans disbursed are collected.
- Delinquent loan management through correspondence with Collections.
- Ensure that Customers receive accurate and comprehensive information on products before they fill in application forms.
- Ensure that there is regular communication with existing customers.
Requirements
Academic & Professional Qualifications
- Bachelor’s Degree in Business Administration/Management or related field.
- Computer literate. i.e. Microsoft Excel, Word, PowerPoint, Data analytics etc.
Other Requirements
- 1 year experience in Sales and marketing
- Excellent communication skills
- Negotiation skills
- Teamwork and collaboration skills
- Customer service skills
The post Loan Officer at TrustGro appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Loan Officer at TrustGro is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
