- Responsible for high quality customer care service
- Manage Savvy Cliental
- Executing and developing Telesales strategies in liaison of operations manager and Commercial manager
- Coordinate the process of Dispatch to riders to various clients with the support from the team
- Ensure Update rides overview
- Ensure the Standard Operating procedure are followed to the latter
- Develop, update, maintain and fulfill loyalty contacts for each individual customer account.
- Keep the customer informed on the entire Customer Journey and processes associated with it (onboarding process, billing process, support process).
- Follow up on all existing contacts renewal, and ensure bundle renewals are made in time
- Managing and updating the Regular contacts list
- Liaising with Finance, and relevant teams of delivery notes updates
- Following through on all escalated issues to ensure resolution within SLA and communicate to customers once queries have been resolved.
- Any other duties assigned to you by your supervisor
Key Qualifications and Requirements
- Proven experience in a call center.
- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple account management projects at a time while paying strict attention to detail
- Excellent listening, and presentation skills
- Excellent verbal and written communications skills
Preferred Skills
- Presentation Skills,
- Client Relationships,
- Emphasizing Excellence,
- Energy Level,
- Negotiation,
- Prospecting Skills,
- Meeting Sales Goals,
- Creativity,
- Sales Planning,
- Independence,
- Motivation for Sales
Additional Notes
Incumbent must be ready to work in a team, headed by a Team leader, and work within a competitive environment.
The post Savvy Riders Job Vacancy : Customer Care Supervisor appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post Savvy Riders Job Vacancy : Customer Care Supervisor is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
