Reporting to the Groups and Events Sales Manager, the Assistant Events Manager’s main function is comprehensive consultation and mentoring of the Event organizer under consideration of the clients detailed needs and expectations with the goal to ensure optimal and effective Banquet Event Orders (BEOs) and Group Information Sheets, perfect service delivery and revenue maximization in compliance with the Kempinski Standards. Assistant Groups & Events Sales Manager will also be responsible for ensuring that the hotel achieves its financial objectives by assisting the concentrated sales efforts of the Groups and Events Sales Team, extend his/her assistance to other professional sales team members when requested, up selling, actively support and implement Talent Development initiatives as a part of his/her daily activities by identifying training talents, support cross exposure and task force assignments for their team and take personal interest in their talents development plans.
Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Responsibilities for the Assistant Groups & Events Sales Manager Job
- Assist the Groups and Events Sales Manager in the Management of the Department especially in the absence of the Groups and Events Sales Manager.
- Attend meetings and client events in the absence of and / or instead of the Groups and Events Sales Manager.
- Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor.
- Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
- Apply the Kempinski MICE SOP’s from Group Enquiry to Contracting.
- Ensure the ideal and most effective utilization of the Meeting and Conference Rooms.
- Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
- Realize up sell possibilities to meet and surpass Group & Event budget goals.
- Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
- Create activities to ensure ongoing maintenance of bookings.
- Generate proper proposals and contracts.
- Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
- Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Groups & Event Sales Coordinator.
- Ensure a proper handover of the converted business to the Groups & Events Coordinator with all relevant information forwarded.
- Introduce the Groups & Events Coordinator to the client.
- Conduct Exit Interviews with important customer after their event – asking for future business.
- Cross-sell to other hotels within the Kempinski Group (and GHA).
- Regular competition checks.
- Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
- Properly maintain LOS/CAN and UNC business.
- Perform any other duties as assigned to them by management.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Assistant Groups & Events Sales Manager Job Qualifications
- University/College/Tertiary level education required.
- Previous experience in luxury hotels is required.
- 3 years experience in Group & Event , reservations or sales preferred
- Experience in a similar role and proven track record may be considered in lieu of specialised education
- Excellent communication skills
- Knowledge and experience in the use of Opera
- Knowledge in a foreign language will be a distinct advantage
- Presentable, well spoken individual
- Pleasant and outgoing personality
- Fluent speech skills
- Ability to remain calm and composed under pressure
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The post Villa Rosa Kempinski Job Vacancy : Assistant Groups & Events Sales Manager is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
