Our client is in the hospitality business with four (4) hotel units operating across the country ranging from a 3-star budget business hotel to a 5-star luxury camp. They are seeking to recruit a highly motivated and self-driven professional to fill in the following position in their Nairobi office.
The position will be responsible for supervising housekeeping operations in a manner that ensures that service standards are met and customers are satisfied.
Principle Accountabilities for the Housekeeping Supervisor Job
- Implementing housekeeping performance standards and other specifications in line
with best practice and ensure compliance to such standards by the housekeeping - Implementing standard operating procedures, reviewing and initiating remedial action as
and where needed. - Staying abreast of developments and trends in housekeeping and make
recommendation for cost saving and service improvement initiatives - Requisitioning cleaning materials, agents and guest supplies and continually
monitor and control the usage - Reporting faults and/or repairs, which require attention from Maintenance department
and following up to ensure appropriate timely repairs are undertaken. - Planning, organizing, allocating and coordinating the work of the team
- Carrying out monthly stock takes, explaining variances and file stock sheets
- Reporting lost items to management and carry out first level of investigations
- Liaising with the Maintenance Supervisor to coordinate timely repairs and
maintenance - Generating and filing laundry summaries and housekeepers daily room report
- Resolving customer complaints expeditiously reporting and escalating as necessary
- Continuously assessing the competence of the team and offer coaching, support and
training as needed - Leading, motivating, developing and controlling staff
- Deputizing the Executive Housekeeper
- any other duties that may be assigned from time to time
Housekeeping Supervisor Job Qualifications
- Diploma or a Certificate in Hotel and Institutional Housekeeping and Laundry from recognized institution or equivalent
- 3 years’ experience in a similar role
- Ms Office Computer Skills
- Work planning and organization skills
- Staff supervision and disciplinary skills
- Safety and hygiene awareness
- Excellent customer service skills
- Attention to detail
- Excellent communication and interpersonal skills
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The post Virtual HR Job Vacancy : Housekeeping Supervisor is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
