Our Client, an Educational Institution seeks to recruit an IT Manager. He/she will be responsible for the day-to-day delivery of an IT Support Service to the Schools and Departments. Monitoring and reporting on service requirements, they will assist in developing the IT Support Service, whilst nurturing positive relationships with the customer-base and staff within the Computing Services Department.
The post-holder will provide professional leadership and operational management to the team, taking responsibility for the management and development of the team, implementing service standards and developing common systems and processes based on industry best practice.
Responsibilities for the IT Manager Job
- Ensure that incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available and in an appropriate form for those providing support.
- Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully
- documented within relevant system(s). Coordinate the implementation of agreed remedies and preventative measures and analyze patterns and trends.
- Develop implementation plans for dealing with complex requests for change or for the introduction of new services, evaluating risks to integrity of infrastructure
- inherent in proposed implementations and review the effectiveness of change implementation.
- Line-manage all members of the team, to develop their skills both individually and as a team so that they can provide the best service to University including the induction, appraisal/SPDR and performance management of team members and the management of sickness/absence and conduct etc.
- Lead, manage and direct the team to support all aspects of the IT Support Service, taking operational responsibility for the team, including where day-to-day management has been delegated.
- Analyze business processes identifying alternative solutions and recommending new approaches. Help establish requirements for the implementation of changes in business processes.
- Take responsibility for the definition, documentation and satisfactory completion of medium-scale projects identifying, assessing and managing risks to the success of the project. Ensure that realistic project and quality plans are prepared and maintained and provide regular and accurate reports to stakeholders as appropriate.
- Promote models for through-life costing of IT assets and services. Work with managers to develop IS/IT budgets and identify bulk purchasing opportunities whilst adhering to the Institution financial rules and regulations.
- Communicate effectively acting as a key liaison with customers, team members and colleagues across the Institution.
- Design and create structured documentation that deals with complex information and manage the configuration of documentation items and files, within own area of responsibility.
- Take responsibility for own workload and keep others informed, highlighting
- potential problems and suggesting solutions to ensure continuity of service delivery.
- Promote and assist in the implementation of strategies, policies and procedures that seek to guide and shape the IT Support Service.
- Maintain an in-depth knowledge of specific technical specialisms, and provide expert advice regarding their application.
IT Manager Job Qualifications:
- BS in Computer Science, MIS or similar field
- Proven working experience as an IT manager or relevant experience
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems
- Expertise in data centre management and data governance
- Hands-on experience with computer networks, network administration and network installation
- Ability to manage personnel
Skills and Aptitude
- Technical competence and proven troubleshooting skills
- Excellent organizational skills
- Excellent interpersonal and communication skills
- Ability to troubleshoot a multitude of hardware and software problems and to learn / adapt to new technologies
- Ability to work with staff at all levels
- Ability to assimilate new support tasks, while retaining and developing established ones
- Ability to work within a changing business and technical environment
- Ability to deal with confidential and sensitive information with tact and discretion
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