Our Client, an Educational Institution seeks to recruit a Security/Operations Manager will be responsible for achieving accurate and timely results that support the established organizational standards, Drive, determination, and taking responsibility for assuring Company policies and procedures are correctly followed.
Operations Manager Job Responsibilities
- Supervise the day to day security operations of Deployment, Supervision and allocation of duties as required at the Client Sites.
- Responsible for coordinating and supervising the day-to-day team effort of Supervisors, Liaison Officers, Senior Liaison Officers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner.
- Ensure proper channels of communication exist and are enforced between the employees and the headquarters.
- Oversee compliance of Guards with established Company Policies and Standards such as Health and Safety, security measures being in place and training of guards.
- Responsible for ensuring all Employees portray a Corporate Brand Image through inspections of guarding uniforms, company vehicles and motor bikes and equipment.
- Ensure all Assignment Instructions and Incident reports are attached into Evolution.
- Investigate incidents and prepare Incident reports within 48 hours. Ensure client’s requirements, requests, complaints and suggestions are updated on to the Evolution system.
- Ensure all issues and complaints brought in are addressed within 24 hours and recorded in the Supervisory Occurrence Book and updated on Evolution with corrective actions implemented.
- Conduct Security Vulnerability Assessment by Inspecting premises to ensure adequate security is available and that all physical facilities comply with Health and safety and environmental codes and ordinances.
- Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum use of unbilled overtime.
- Ensure on termination of a Contract all resources and equipment from client premises are returned to the Stores (Transmitters, Mobiles, and Umbrellas etc.)
- Act as liaison between the organization and the customer to foster customer attention by attending meetings personally to address any non conformity identified
- Ensure Scheduled Site Trainings for assignments are conducted in liaison with the Training Manager as per schedule.
- Prepare all required reports as per the documented processes, recommend and develop strategies to improve quantity and quality of service delivered.
- Adherence to systems, processes and policies.
- Responsible for all incidents’ to be logged in Evolution and monitor all progress report.
Security Operations Manager Job Qualifications
- Minimum of a Bachelor’s Degree in Criminology, Sociology, Security Management, Business, Economics, Finance, or related field.
- Minimum 4 years in operations/supervision in security
- Relevant experience in similar role
- Result oriented, self motivated and energetic
- Computer literacy (including MS Office applications: Email, Word, Excel, PowerPoint)
- Good communication and presentation skills at a senior level
- Experience of the correct use of security technology (integrated CCTV & alarms)
- Ability to work under pressure to meet tight deadlines
- Ability to work as part of a team and on own initiative
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The post HCS Africa Job Vacancy : Security Operations Manager is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
