Reporting to the Operations Manager – G4S Kenya Courier Solutions, the Assistant Operations Manager has overall management of shift operations including receiving of collection vehicles, offloading, sorting, raising the consignment sheets, tallying & loading and making sure that the departures to upcountry branches are within the agreed Service Levels Agreements.
Role Responsibility:
- Management of health & safety
- Improve the safety record across all operations floors and respective customers’ sites through active safety interventions, provision of PPE, Handling equipment, dust mask and chemical masks.
- Ensure Zero harm /healthy and safety rule is adhered to within and without.
- Ensure all health hazards are identified and corrective action put in place.
- Update the incident/injuries OB entries in the OB
- Maintains an updated shift safety file.
- Organise a daily front-line staff parade to get staff feedback, communicate safety information, processes and procedures review and any management information.
- Maintains an updated Daily OB entries in the main Hub OB as well as booking the minutes and escalates in writing to all staff concerned to the Operations manager within the first one hour of receipt of such concerns.
- Effective management of people
- Deploys staff optimally and ensures all assignments are well covered at all times.
- Ensures full compliance of Courier processes and procedures
- Ensures all shift staff reporting and fall-out timings are observed.
- Ensures shift plan timings are observed
- Performs staff performance appraisal and keeps updated performance records for all staff under his shift.
- Investigates incidents and accidents which fall within the shift and files updated corrective action reports.
- Client retention and maintaining customer service levels
- Receives and confirms that all out bound items are accompanied by respective waybills/Consignments.
- Ensures proper handling of customer shipments to eliminate damages, losses and pilferage.
- Ensures Route vehicles to upcountry branches leave the Hub at the agreed time.
- Ensure 100% collections are done within the set Service Level Agreements.
- Reconciles 100% of day’s collections at the end of shift timing and hands over day’s documents and, daily reconciliation report to Team leader compliance at the end of shift.
- Deals with customers complain effectively and escalate any complex and unresolved inquires.
- Ensures proper route planning and scheduling for cost effective and timely collections.
- Prepare service monitoring reports for all assigned key customers.
- Debt collection and Management on the assigned set of customers to keep them within approved credit terms.
The Ideal Candidate:
Qualifications
- Relevant Tertiary qualification
Experience
- Over Five years’ relevant work experience
- Five years’ experience in operations management
- Exposure to Courier Operations is a distinct advantage
Competencies
- Leading people
- Delivering performance
- Managing professionally.
- Collaborating and Cooperating
- Must be able to work under pressure and for long hours
- Must be able to work under minimum supervision
- Driving Change
Skills
- Fluency in English
- Written communication skills, at a high proficiency level
- Verbal communication skills, at a high proficiency level for English would be desired.
- Computer proficiency especially in MS Office Suite
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The post G4S Job Vacancy : Assistant Operations Manager PM is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
