- Manage and Support Software Solutions
- ERP
- Cloud Hosted Applications including email
- Other business software
- Document all support requests and resolve incidents in a timely manner;
- Manage Network Infrastructure;
- Monitor and Optimize LAN connectivity
- Monitor and Optimize Internet Connectivity
- Prioritize Business Application bandwidth
- Monitor and Optimize Firewall
- Monitor and Manage Network Security
- Manage Servers;
- Regular software updates
- Regular performance checks o Regular security checkups
- Regular Power/UPS checkups
- Manage Computers, Laptops, and Mobiles
- Regular software updates
- Regular performance checks
- Regular security checkups
- Back-ups
- Ensure daily ERP Database Backup
- Ensure daily User Data Backup
- Liaise with ICT Infrastructure Solutions Vendors;
- Maintain system protocols by writing and updating procedures;
- Maintain user confidence and protects operations by keeping information confidential;
- Maintain deep knowledge on business processes;
- Maintain deep knowledge on departmental processes and responsibilities;
- Maintain deep knowledge on various software solutions in use;
- Support and Train Users on various software in use;
- Meet operational objectives by studying business functions; gathering information; evaluating output requirements and formats;
Key Reporting
- Daily Activity Report;
- Weekly Activity/Support Reports;
- Weekly/Monthly Monitoring Checklists;
- Training/Support schedules.
Required Aptitude
- Energizes around challenges – You love to find out things you don’t know
- Problem solver – You enjoy solving small and big problems
- Proactive work style – You take ownership and action independently
- You are service oriented
- You like to make things better
- You like to look for smarter ways to do things
- You are curious
- You are flexible
- You are a team player
- You are absolutely discrete and trustworthy
Qualifications
- Degree in Information Technology
- A minimum of 3 years’ experience in Information Technology in a similar role
- Experience managing an ERP system
- Experience with managing Office 365 and Sharepoint
- Experience managing IT infrastructures and data connectivity
- IT project management experience
- Problem solving ability
- Exemplary planning skills
The post I.T and Systems Coordinator at Lavington Hotel appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post I.T and Systems Coordinator at Lavington Hotel is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
