Mozzart Bet is a sports betting Company owned and operated by Mozzart Limited. The company is licensed under BCLB number 0000017 to run a sports betting website and sports betting shops within the Country, the license was issued under the Betting Lotteries and Gaming Act.
Details:
Mozzart Bet is a sports betting Company owned and operated by Mozzart Limited. The company is licensed under BCLB number 0000017 to run a sports betting website and sports betting shops within the Country, the license was issued under the Betting Lotteries and Gaming Act.
Position: Customer Care.
Job Type: Shift.
Location: Nairobi Kenya.
Reports to: HR Manager or Shop Manager
General Summary of Job Description for Call Center Operator;
Responsible for answering the company switchboard phones, greeting callers, establishing reason for their calling and resolving issue by contacting appropriate person that can help the customer.
Job Responsibilities
- Operate cord or cordless switchboard.
- Act as human answering service outside or during company business hours as necessary.
- Greet customer calls warmly and ask them how you can help them.
- Transfer calls.
- Relay verbal messages.
- Record and deliver messages.
- Call the appropriate person requested by caller.
- Page individuals and inform them of message.
- Refer caller to emergency call out numbers if necessary.
- Date stamp time of call and record in computer system as necessary.
- File messages.
- Schedule or cancel appointments.
- Answer caller’s questions.
- Perform other clerical duties as necessary.
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