Isuzu East Africa (Isuzu EA) is the leading motor vehicle assembler in East Africa selling a wide range of Isuzu vehicles with a solid foundation established by the Isuzu brand’s automotive excellence over the last 40 years.With over 15 models in its line-up, the Isuzu brand has dominated the new vehicle segment for five years in a row since 2012 achieving a market share of 35.1% by end of 2016.
Reporting to the Field Engineering manager, the successful candidate will be responsible for the owing functions:
- Investigate body building and specialised equipment concerns reported by customers and users.
- Prepare Field Product Quality Concerns Reports (FPR) to Engineering for resolution with Body Building and specialized equipment suppliers, Jointly with Engineering. develop applications and specialised equipment user guide inspections check lists for customers.
- Implement and coordinate Body building warranty cases to ensure they are handled promptly and within set guidelines.
- Champion the training of Dealers and fleet customers’ Technicians on body and special equipment servicing. maintenance and repairs.
- Implement and coordinate all aspects of customer field actions to achieve desired targets by due dates. Gather field market information to assist in developing customized body designs. Participate in development of new products or changes related to current products in meeting customer requirements.
For appointment to this position, the successful candidate must have the following minimum requirements:
- Bachelor’s degree in Mechanical or Production Engineering, second class honours. Upper division.
- Mean Grade of B plus in KCSE.
- Quality Control experience.
- Five (5) years’ experience, three years of which should be in body building production process
- Business acumen, conflict resolution, problem solving. attention to detail and strong interpersonal and communication skills.
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