PACIS Insurance Company Limited was incorporated in Kenya in October 2004 and licensed to do business in August 2005 It is an initiative of the Catholic Church with a vision to be the icon of reliability and trustworthiness.
PURPOSE OF THE JOB
Job holder is responsible for ensuring that claims are accurately assessed and/or adjusted, processed and paid in accordance with company regulations and departmental standards of services whilst maintaining cordial customer service at all times.
Main Duties And Responsibilities
Claims Management
- Requesting for claims information, verifying, and updating on specific claim file Assigning to service provider’s i.e., motor assessors, investigators, adjustors for claims as company guidelines.
- Reviewing and updating claims estimates based on information received within set timelines
- Checking the underwriting file / policy document to determine scope of cover/charges that are eligible for reimbursement
- Initiating subrogation recoveries from third parties.
- Pursuance of recoveries i.e., excess of loss & facultative: Maintain an active register to fully recover what is due to the company
- Forwarding Risk improvement recommendation to underwriting unit-based loss adjustment report and loss experience of a portfolio.
Customer Service Role
- Attending to clients queries and resolving them or escalating higher level if beyond position limits
- Preparation of claims requisition vouchers and following up to ensure that payments are made to clients.
- Timely dispatch of claims correspondences to the respective recipients
- Any other duty assigned from time to time.
Knowledge, Skills And Experience
Minimum Academic Qualifications
- A Bachelor’s degree in Business related course
Professional Qualifications
- Diploma in Insurance IIK
Skills and Attributes
- Analytical Skill and keen in details
- Interpersonal and Communication skills
- Good knowledge of insurance principles
- Highest level of personal and professional integrity
- Ability to work well under pressure in a fast-paced work environment
Experience
- Three (3) years relevant working experience in a similar role
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