Bharti Airtel Limited is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia, Africa, and the Channel Islands.
What will you do?
- Research and understand customer needs and satisfaction drivers across all Africa Markets
- Recommend improvement opportunities and implement agreed upon direction
- Ensure that customer channels (digital and traditional) are effectively equipped to deliver superior experience to Airtel Money customers
- Ensure that Airtel Money products are effectively availed on digital channels with well-designed self-service options
- Ensure congruence and ominchannel experience across off Airtel Money platforms
- Ensure that agreed upon product design if effectively implemented across all markets
- Work with internal and external partners to uphold complete alignment of customer experience direction.
- Carry out periodic analysis and reporting of product and service performance across markets with a view to continuously enrich customer journey and customer experience
- Ensure CX standards are implemented and upheld across markets
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The post Customer Experience Lead – Airtel Money Products at Airtel is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
