HFC Limited
HFC Limited, is an integrated property and financial solutions provider in Kenya
1.Business Process Specialist – ICT Division
- Examine processes holistically to understand the impact of change on people, strategy, existing software applications and general business operations.
- Develop and implement strategies on Bank wide Processes Documentation, Risks Controls and Performance Measurement to ensure efficient outcomes and Operations excellence is achieved in line with the strategic goals.
- Documenting process information using visual diagrams in the form of business process models (using the Business Process Management Notation or the Flowchart Notation
- Analyse process models as they are (As-is), compare them to the future and improved designs (To-be) and determine the necessary changes for arriving at the improved state.
- Developing Business Process Management systems /flows (BPMS) specifications to be used by the developers for process automation.
- Design, Drive and Coordinate the adoption and implementation of the Processes and framework across the bank
- Support process innovation and re-engineering across the Bank for continuous improvement with a benchmark on best practices.
- Drive structured Process management, Risk management, Productivity management and Project management approaches and methodologies across Operation as a back end to ensure maximum support to the front end for excellent customer experiences with quality outputs.
- Lead the process design team on improvement initiatives, guiding teams across Operation Division in identifying areas for enhancement.
- Oversee, collaborate and coordinate with other divisions in the documentation of processes with envisaged changes in procedure manual across bank
- Monitor and measure the effectiveness of processes to ensure consistent value delivery and optimization.
Business Process Specialist Job Qualifications
- A Bachelor’s Degree in Business, Statistics or a relevant field from a reputable institution.
- Knowledge and certification in Business Processes Management (ABPM)
- Certification and experience in Monitoring & Evaluation and Project Management and Lean Six sigma Black belt.
- A minimum of 5years working experience in Business Process Analysis.
- Specialized in Lean six sigma tools.
- Experience creating and evaluating process flows and maps.
- Lean Six Sigma Certification – Black Belt
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2. Platform Specialist – ICT Division
- Manage the design, development and continuous improvement of the Bank’s Mobile Financial Services Platform (MFSP). This will include evaluating, planning, implementing and maintaining the assigned work packages in IT Projects within agreed time and budget constraints.
- Manage relationships with all technology based service providers as a way of ensuring that uptimes are optimized.
- Provide input into the development and maintenance of the Business Continuity Plan and Data Security Plan for the MFSP in order to guarantee continuation of services at all times. Ensure the MFSP is designed, and configured to be aligned to the BCP and Data Security Plan
- Provide expert guidance on 2nd level escalations on the MFSP and Payment Gateways to the team’s running the IT platforms on a day to day basis
- Ensure appropriate controls and monitoring mechanisms to keep information technology operations and services in place despite power outages and telecommunication failures.
- Ensure appropriate MIS are produced for users.
- As a member of various systems related committees and projects, take a proactive role in influencing policy and the strategic direction of the Bank.
- Ensure that all the assigned bank information technology platforms keep pace with technological innovations and developments as a way of protecting investment in technology.
- Facilitate knowledge transfer on MFSP and Payments Gateway to the IT Operations and IT Applications Teams to ensure proper handling of the Platforms on a day to day basis.
Platform Specialist Job Qualifications
- A Bachelor’s degree in Computer Science, Information Technology or related field. A Master’s degree in Technology or Business related course is an added advantage.
- Minimum of 8 years’ experience in IT systems development within a large highly digitized organization designing, implementing and managing mission critical systems, with at least 4 of those years within application development and support.
- Minimum of 5 years’ experience in Financial Services supporting payment solutions and mobile services.
- Hands on experience in software development with major languages Java, C++, C# and practical experience using relation RDBMS e.g. Oracle and MS SQL etc
- Hands on experience in complex mobile financial services, payment solutions and systems integrations using major SOA tools (Oracle Weblogic/ESB/SOA).
- Experience with formal software development processes and methodologies such as Waterfall, Agile, RUP, SCRUM or MSF.
- Experience in designing and working with n-tier architectures (UI, Business Logic Layer, Data Access Layer).
- Expertise in various programming languages and data interfaces (.Net 4.0 Framework, C# Programming, XML, Java, Object-oriented programming, etc.).
- Knowledge and expertise in SOA, Web Services, Data Services, and application program interfaces (API) architectures.
- Deep understanding of industry standard formats and protocols (JMS, SOAP, XML/XPath/XQuery, REST and JSON)
- SQL query writing skills.
- A good knowledge of the systems and processes within Financial Services industry especially Core Banking, Payments, Channels, CRM and Data Management.
Click here to Read Details & Apply
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