Standard Bank Group – Africa is our home, we drive her growth. What does this mean for a brand that is 155 years old? It means that we know, understand and believe in Africa and all her opportunities. We see the potential it has for our people, our customers, entrepreneurs and those who are as passionate about investing in Africa as we are. Our family extends across 20 countries in sub-Saharan Africa and we nurture some of the most skilled, innovative and creative minds in the industry.
Key Responsibilities/Accountabilities
- Profitable Growth in Sales
- Ensure inflow of new and repeat business in line with set targets by Explaining, promoting and selling a range of appropriate product offerings and solutions that meet the financial needs of small and medium business customers.
- Selling includes acquiring and opening new business accounts (walk-in customers and customers pro-actively approached in the local market area)
- Cross-selling additional products & services to existing customers (walk-in customers, during pro-active customer visits).
- Conduct visits (supported by Call Reports) to existing and potential Customers, Branches and other intermediaries to ensure inflow of business, training their Sales staff on our processes, and resolving bottlenecks to business.
- Managing local market opportunities by Mapping all key business districts ,formal and informal markets , understanding which business associations operate in your local market.
- Draw up a target list and action plan to capture local market opportunities.
- Maintaining a leads list for identified opportunities with regular follow up for prompt closure at acceptable conversion rates. Periodic pipeline reports.
- Liaising with Business Support teams to ensure TAT on processing of all applications and customer request within agreed time lines.
- Clearly understand sales targets set for self, Enterprising Banking Business unit and the entire Business Banking.
- Collecting Market information on product, competition, pricing etc and keeping abreast of industry practices, legislation and current regulatory developments regarding the Enterprise market
- Identifying sales leads and closing on opportunities for Assets; Liabilities; Digital Channels; Trade; Global Markets; Bancassurance etc.
- Mining existing customer data to identify expansion and/or additional business opportunities.
- Know, respect and understand your customers.
- Customer Service Quality and Efficiency
- Performing a liaison role between customers and back – office service fulfilment and credit functions.
- Interacting with clients and conducting needs analyses to assist clients to better understand their financial requirements.
- Accurately and efficiently processing customer mandates/ documentation requirements for banking facilities.
- Educating clients regarding the parameters and routine procedures governing standard Enterprise Banking product and service offerings to ensure the correct customer behaviour and product usage.
- Advice given to customers should benefit both the customer and Stanbic Bank. Wrong and unprofitable customer behaviour should not be encouraged.
- Lending Support
- Explain credit loan facility options and qualifying criteria to customers.
- Support customers in the completion of credit application information requirements e.g. personal balance sheets, cash flow statements, financial statements, management accounts, psychometric assessment, etc.
- Notify customers regarding the approval of credit loan facilities.
- Management Support
- Working with Business sales consultants in the branch and Enterprise direct to achieve desired goals.
- Compliance with Legislation as per operating guidelines.
- Providing complete disclosure to customers in terms of accreditation, service fees and commission.
- Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
- Ensure proper record keeping in terms of local financial legislation and regulatory requirements.
- Ensure KYC (Know Your Customer) documentation, regulatory compliance and control is adhered to.
Key dimensions of the job
- Customer contribution as per defined segmentation criteria
- Pro-active sales focusing on new and existing customers.
- Re-active sales on customer demand while encouraging migration to self-service channels.
- Lending
- Basic service offering via Branch, Enterprise Direct or self-service channels.
- Location: Local Market/Cluster/Regional based
- Report to Segment Manager – Enterprise Banking who is responsible for the Acquisition Banker’s appraisal, Personal Development Plan (PDP) and other Human Capital related issues.
- Customer complaints should be referred to the Branch Manager. If the Branch Manager is unable to resolve the issue he/she can direct it to the Segment Manager – Enterprise Banking.
- The Head Service Support is responsible for releasing accounts, signing off mandates, authorising account limits and signatory changes, etc.
Preferred Qualification and Experience
University degree in Commerce is preferable.
Experience
- Business Assistant experience to the Acquisition Banker is ideal.
- Previous experience within the personal/ consumer banking environment as a Customer Consultant/ Personal Banker and/or Enquiries Officer is preferable.
- This experience provides an understanding of how to interact with and sell to personal banking customers, how to open bank accounts, how the front-end system works, as well as how the principles of scored lending are applied in practice.
- And/or
- Previous back – office business credit application processing experience. Particularly Account Suppport Officer/Sales Support Officer, Account Analyst and Manager’s Assistant/Business Assistant positions.
- Experience in Credit origination.
- Previous experience running a small business.
Knowledge/Technical Skills/Expertise
- Knowledge
- Good numerical skills, business acumen and financial acumen to interpret financial statements, balance sheets and basic financial ratios.
- A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
- Good knowledge of Personal Banking product offerings.
- A basic knowledge/ awareness of financial investment options, foreign exchange, trade, merchant services, vehicle and asset finance and electronic banking options for lead generation purposes.
- A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of securities and balance sheets.
- A good working knowledge of the front-end system and screens to capture and access customer account information.
- A working knowledge of multiple legal entities (companies, partnerships, sole proprietorships etc.) in the Enterprise market and the legislative restrictions & requirements governing these from a financial services perspective.
- A basic knowledge and understanding of the requirements for business registration.
- Knowledge of competitor offerings.
- A working knowledge of Managing Local Market (MLM) sales principles and practices to manage and optimise portfolio retention and growth.
- Excellent verbal and written communication skills.
- Knowledge of how to use the Group Reference Guide to access/ look up relevant information.
Business Knowledge and Contribution
- Risk Management
- Project Management
- People Management
- Financial Management
- Change Management
- Knowledge Management
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The post Standard Bank Group Job Vacancy : Acquisition Banker is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
