SHOFCO combats gender inequality and extreme poverty in urban slums by linking tuition free schools for girls to holistic social services for all. The SHOFCO model elevates girls while connecting community transformation to women’s empowerment. Our ecosystem of services enables everyone to reach their full potential. Our holistic services change communities today: we improve health, provide economic opportunity, work to end gender-based violence and create sanitation systems that offer dignity. Tomorrow, our girls will become next-generation leaders, disrupting the systems that hold poverty in place.
Job Purpose
To be responsible for assisting in installing, operating, and maintaining computer networks, hardware, and software, and communication systems. This role promptly responds to issues with existing systems – aiming to fix them for the users. This includes capturing all details and categorizing them, prioritizing, investigating and fixing problems. It also includes escalating as required. The role is also responsible for fully documenting common fixes and processes.
When working on projects, this role includes supporting the systems administrators, this means documenting solutions, investigating options, organizing solution workshops and working with partners to answer questions.
Both these functions require communication skills, organizational skills, IT knowledge and an ability to learn quickly and solve problems. Ability to produce accurate documentation is essential.
Responsibilities
- Configure hardware and software, set up peripherals such as printers or routers, repair equipment, and provide daily support for computer users.
- Respond to calls and e-mails regarding computer networks or systems.
- Manage inventory of software licenses, software application, hardware components and IT supplies.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
- Accurately document instances of hardware failure, repair, installation, and removal.
- Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
- Support development and implementation of new computer projects and new hardware installations.
- Assist in equipment set-up and software installation and updates.
- Aid in development of business continuity and disaster recovery plans, maintain current
- Produce high quality IT process documentation
- Assist in implementing firewalls and security devices to ensure network security.
- Contributing to IT team initiatives
- Occasional management of tasks performed by third parties
Qualifications
Academic Qualifications
- A degree or an Advanced Diploma in Information Technology/ Systems or any other related field.
Professional Qualifications
- CCNA Certification is a must.
- Any Certification in Networking, User Support or Hardware is desired
- ITIL Desired
Other requirements (unique/job specific)
- At least 3 years experience in User Support, Networking and general IT operations.
- Proven track record of troubleshooting and problem-solving capabilities.
- Experience in user support is key.
- Excellent communication skills
- Should be team player
Functional Skills
- Issue diagnosis
- Documentation
- End-user computing package knowledge
- Organisational skills
Behavioural Competencies/Attributes
- Following procedures
- Establishing rapport
- Inviting feedback
- Producing output
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The post IT Network Assistant at SHOFCO is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
