Barclays Africa encompasses Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.
Personal Attributes:
- Delivering and meeting customers needs
- Managing relationships
- Personal organization
- Planning and organizing
- Adaptability
- Working with others
- Decisiveness and initiating action
- Active listening
- Analytical thinking
- Judgment
- Entrepreneurial thinking
Skills required to undertake the role:
- Relationship skills
- Risk skills
- General Corporate skills
- Leadership and team skills
- Product skills
- Communication skills
- Delivering Results and meeting customer expectations
- Deciding and initiating action
- Relating and networking
- Planning and organizing
- Persuading and influencing
- Working with people
- Applying expertise and technology
- Entrepreneurial thinking
- Coaching
Knowledge of the bank’s products, services and policies required to undertake the role:
- The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.
- For Complex products, a good knowledge will be required sufficient to:-
– Recognise the changing needs of the customer.
– Identify products/service that best satisfies customer need.
– Introduce the product/service.
– Co-ordinate the introduction of the relevant Group product specialist.
– Deal with customers directly as required.
- A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
- The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
The post Assistant Relationship Manager at Barclays Bank appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Assistant Relationship Manager at Barclays Bank is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
