- Present, promote, and sell products or services to new and existing clients
- Plan domestic tours including lodging, food and transportation arrangements; negotiates with tour operators on domestic and international tour packages and ticketing
- Conducts post-tour evaluations, analyses and reports response
- Liaise with airlines for the best prices as well as other transport companies to ensure travel arrangement including for transport, accommodation and food as made according to the clients’ requirement
- Book transportation and hotel reservations, using computer terminal or telephone
- Negotiate and prices tours for the clients to help generate revenue for the tour company Arrange for the collection of payment as well as for transportation and accommodation from customers
- Conduct client relationship management which will include; assisting clients to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
- Promote the tour company using e-marketing
- Create and advise the clients on their itinerary
- Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
- Tracks and notifies travellers of payment received and balance due
- Promotes tours and generates publicity by attending travel fairs, tour & travel presentations
Qualifications
- Certificate/ Diploma in Tourism Studies, Business Administration or related field
- More than 1 year of in the tour business
- Good negotiation and planning skills
- Good at providing positive public relations
- Able to handle complaints well
- Good organization skills
- Able to multitask and coordinate several tour events simultaneously
- Good communication skill in both oral and written
- Good customer and Personal Service
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