Our client is a distributor of alcoholic products.
They wish to recruit a telesales representative to contribute in generating sales for the company.
S/He will contact potential or existing customers, close sales deals over the phone and maintain good customer relationships.
Responsibilities
- Contact potential or existing customers to inform them about the products
- Answer questions about the products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Help to meet sales targets and facilitate future sales
- Keep records of calls and sales and note useful information
- Answer questions about the products and the company and also understand customer requirements and close sales.
Qualifications
- A diploma in marketing or a Business Related Course or equivalent
- A minimum of 1 year experience as telesales representative or related sales experience preferred
- Competency in Microsoft applications including Word, Excel and Outlook
- Strong phone and verbal communication skills along with active listening
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Cool-tempered and able to handle rejection
- Customer focus and adaptability to different personality types
- Outstanding negotiation skills with the ability to resolve issues and address complaints
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The post Telesales Representative at Kapari Kenya is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
