You, as a Client Account Manager with CloudFactory, will be the leader and mentor to some extremely talented Delivery teams. CloudFactory’s Client Account Manager’s are the bridge between two sets of clients: customers, who are the source of the data work, and cloud workers, who get the work done. They guide the conversations between the two clients to make sure there is alignment across the board on the work we’re streaming. Pods [our delivery teams] are responsible for the ongoing delivery of data and AI projects. Your role as a Client Account Manager is firstly a mentorship role, you’ll be teaching your team the ropes, hopping on client calls and coaching them to be the most successful project managers on the market. The hope is that they will eventually be better at project/client account management than you.
CloudFactory is a ten year old mission-driven startup that aims to be the AWS of Cloud Labor. We use a combination of the latest technology and an on-demand, global workforce to enable scalable, efficient, and high quality digital data work. It is our ambitious social mission and deep ties on the ground in Asia and Africa that drive us to innovate and change how companies get work done.
The Fit:
This isn’t your typical account management position. You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly (don’t say we didn’t warn you). This position requires a balance between people and client account management – primarily coaching people to manage projects better so that we wow our clients and workers. So a customer-focused individual who is passionate about people and technology is the #1 quality we’re looking for.
You love building relationships, are passionate about people and can manage through ups-and-downs. You can manage multiple projects and/or scenarios simultaneously. Being close to the customers and the workers will require getting your hands dirty from time-to-time. You need to be able to understand the work we do, how we do it, and why we do it. That usually requires doing it yourself, first. Fitting with us requires the ability to be flexible with working times as most of our clients are in the US, Australia and Europe.
You are a great communicator. You have impeccable communication skills and are an excellent all-around communicator — verbal, written, and interpersonal. You’ve also got a high EQ (emotional intelligence). You’ll need to empathize with our customers and work cross-culturally with team members across the globe.
You’re confident, but humble. You’re adventurous, you do not refrain from experimentation. You’re data-driven. You’re a natural problem solver. And you are resourceful.
Don’t worry if you don’t tick all the boxes. At CloudFactory, we’re very intentional about our culture, so above all we’re looking for a open-minded individuals to learn and grow together with.
The Experience:
The experience required to work with us is at least 4+ years doing western-style client communication and experience in dealing with large projects/client accounts. You have experience working with highly capable and driven individuals, and have the nous to handle tough situations. Project Management, general management and experience in a high-growth tech company are a plus. Technical experience, although not a must, would be another big plus. A hunger for learning about AI or courses related to AI – you guessed it – another plus!
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