Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Job Purpose
Provide strong management and operational support to the Head, Client Experience and Shared Services by taking responsibility of and managing all aspects of developing, implementing and driving the GRES and Physical Security strategies, functions and services to ensure alignment to and the achievement of the Bank’s overall strategy.
Key Responsibilities/Accountabilities
Strategic Execution
Understanding the overall Bank Strategy and how Real Estate and Security Management fits into the overall Bank’s strategy.
Develop, implement and drive the in-country GRES and Physical Security strategies and related goals; monitor the effectiveness of the implemented strategy, plans, processes, and standards and revise them on an on-going basis.
Provide strategic leadership to the GRES and Physical Security functions through researching and implementing the best practices to meet the customers’ needs.
Provide strategic and operational management input, feedback, solutions and innovation from a GRES and Physical Security perspective
Provides the strategic prediction of security trends and patterns.
Implements continuous improvement initiatives in coordination with the Head, Client Experience and Shared Services with a view to ensuring efficient and effective functioning and high level of service within the GRES and Physical Security functions.
Operational Performance:
Liaise with Business Units on a regular basis on GRES matters that include Space Planning and Brand image to deliver the required standards on the “look and feel” across all Real Estate; keeping abreast of property acquisitions, disposals, etc
Reduce sundry spend to below agreed organisational objectives (Industry best practice).
Deliver and create an automated demand planning and forecasting tool to influence reduced stock holding value/s and erratic buying.
Ensure the appropriate lease negotiations and agreements are in place.
Design, cost, implement and manage projects across all phases of the project life-cycle; translate user requirements into practical property solutions and manage projects in terms of quality, timing and cost
Facilities management which includes the following;
Provision of support staff and services
Management of the warehouse including stock, fixed assets and records
Fleet management including bank owned and leased cars as well as the fuel reservoir.
Management of all the bank equipment and machines that are supported and maintained by the GRES department
Sets up security controls in line with the prevailing environment and formulates a security framework for Stanbic Bank with the focus on value engineering and fit for purpose security solutions
Constantly monitors the security equipment and ensures its maintenance and upgrade timeously in line with the required standards, approved minimum standards for physical security, in line with Group Standards and Central Bank requirements
Supervise the installation of Security equipment, Access control, CCTV, Alarms, Fire detection.
Ensure embedment of standard operating procedure (SOP) and ensure staff and guarding service providers are trained on the relevant SOP
Keep abreast of the relevant in-country occupational, health and safety and other GRES related legislation and regulations and ensure adherence to these in the delivery of GRES and Physical Security services – translate the Central Bank guidelines, in-country
Research and update their knowledge and business intelligence on the latest thinking, trends, best practices, international standards, tools and technologies in the GRES domain and other relevant disciplines, including strategic and operational management, Real Estate arena, leadership and people management
Drive a focus on the quality and continuous improvement of the GRES and Physical Security function through the on-going guidance of the teams and the on-going review and improvement of policies, services, processes and behaviors
Cost Management
Develops and implements tactical initiatives to reduce cost and ensures that budgets for allocated units are met
Ensures that throughput is maximised by implementing principles of Lean manufacturing, Six Sigma and strategic sourcing principles
Develop and monitor the units Capital (Capex) and Operating (Opex) budgets, ensuring that all services are delivered within the estimates defined in the Budgets; work closely with Finance to ensure that costs are monitored and controlled and GRES and Physical Security services are delivered in a cost-effective manner.
Report on actual expenditure against budget, including variance reporting and providing commentary on variances when necessary
Manage and control all administration and cost management for the unit within authority limits; and drive the generation of ideas that influence the reduction of operating costs
Customer, Business Partner & Stakeholder Relationship Management
Ensure that the GRES and Physical Security team is effective and efficient in delivering practical, timeous and cost-effective services that meet business needs and enable improved business performance
Evaluates the perceptions of the GRES and Physical Security functions and services to ensure that the services are positively reflected with both internal and external stakeholders; collate feedback and integrate it into the development of new and enhanced services and behaviours
Sell the in-country GRES and Physical Security services and solutions to all relevant stakeholders and facilitate the necessary mind-set changes; stand up for their views and ideas when necessary and play the role of trusted advisor
Builds sustainable relationships and partner with all relevant stakeholders on a regular basis, in order to secure the necessary relationships and benefits.
Implement and monitor all key GRES and Physical Security related metrics and performance measures; including the delivery and monitoring of SLA’s (internal and external providers) and the collation of key statistics and associated reporting
Signs service level agreements (SLA’s) with the various stakeholders and ensures thorough understanding of requirements and service level expectations to ensure that the function continues to meet and exceed expectations.
Investigates complaints and satisfaction levels with the GRES and Physical Security offerings through continuous interaction to ensure high service levels by the team.
Ensure that the impacts of GRES and Physical Security related changes are communicated effectively to all stakeholders and the associated risks are mitigated in a timeous and holistic manner
Monitoring and Control
Sources strategic tactical information and plot this information on the Risk Matrix and maintains the document.
Identifies and assesses the risks facing GRES and Physical Security, including projects thereby providing effective loss and risk management to mitigate related operational risks
Provide guidance and advice in managing GRES and Physical Security related risks, complex problems and key opportunities.
Liaises with business areas through continuous interactions to ensure that best practices are implemented and a standard approach is followed
Implement effective governance and control around unit spend.
Ensure that quality assurance processes are embedded and the monitoring of quality assurance is carried out; drive a culture of innovation, operational efficiency and continuous improvement in a participative and empowering manner
Ensure proactive and regular reporting of critical and exceptional GRES and Physical security related information to the Head, Client Experience and Shared Services and required Bank Governance committees.
Compliance
Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.
People Management
Drive and facilitate the appropriate recruitment, training, development, career planning, talent management and retention of staff.
Ensure management of headcount within assigned area is within agreed budgets and continuous evaluation of productivity of assigned staff is undertaken to determine optimal resourcing.
Evaluate and manage the performance of direct reports to achieve a high standard of competence, motivation and service orientation, focusing on the development and retention of talent.
Ensure succession plans are in place for key positions within assigned units by ensuring appropriate training and development programs are implemented with a view to capacity building.
Identify strengths and development areas and ensure that staff receive adequate training intervention aimed at ensuring staff are appropriately skilled to do their jobs.
Proactively coach and mentor direct reports
Stakeholder Engagement
Builds and maintain credible and value adding relationships with stakeholders, including management, peers, internal and external audit.
Preferred Qualification and Experience
Minimum Qualifications
Business management / Business related degree
Real Estate qualifications/certifications
Other qualifications, certifications or professional memberships
Project Management
Business Administration
Extensive experience in management of real estate.
Experience in management of security function, systems and processes
Experience in management of service providers, negotiation and implementation of service level agreements
Practical process and project management experience
Experience in managing people (direct and indirect reports) and relationship building across multiple locations and geographies
Experience in working in multi-discipline teams, fostering collaboration, team work and the delivery of improved business performance
Contractor and vendor management
Budget and cost management
Knowledge/Technical Skills/Expertise
Budgeting and planning skills
Risk identification and assessment skills
Negotiation skills
Managing and planning projects
Ability to analyse trends and make forecasts
Contract management
Ability to analyse trends and produce forecasts
Detailed understanding of procurement, security, logistics, leasing, facilities and premises policies and practices
Ability to negotiate in a complex environment
Comprehensive understanding of Central Bank guidelines, GRES and Physical Security including Organisational Health and Safety related regulations.
Practical knowledge of how to input, access and utilize information to analyze forecast trends
Working knowledge and principles of capacity management in terms of resource options, availability and costs
Knowledge of cost management principles and practices
Up to date business intelligence in Real Estate and Security domains.
Contract knowledge
Project and tender management
Budgeting and cost management principles and processes
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