Basic Salary
Pension Scheme
Medical Insurance
Group Personal Accident Cover
Job Introduction:
Reporting to the Supervisor CPC, process cash for customers in a manner that conveys security, safety, integrity, profitability and achievement of budgeted objectives.
Role Responsibility:
Customer Service and Operations management
- Maintain sound and good relationship between Custodians, Vault Officers, CPC Supervisors, Team Leads and Cashiers
- Receive phone calls and respond to queries in a professional manner observing telephone etiquette.
- Ensures Upper and Lower limits are not breached and report any violations for surcharging.
Compliance
- To ensure compliance to the issued Group Reconciliation and Operational Cash Controls.
- To comply with the issued ISO Standards, Procedures and Policies
- Ensures G4S Values are observed and guide the team towards them.
Cash Verification and Banking Support Services
- On a day to day basis receive and accurately process collections for customers banking .
- Keep proper records of cash received and retain documents for future reference
- Reconcile all receipts and payments and ensure they are balancing by the end of day.
- Prepare cash to be transferred to Bulk Cash Centre
- Working closely with the Supervisor; amalgamate cash and complete a treasury in slip, log the cash to the BSS Vault
Wage Picketing and Pay Parade
- Obtain the envelops/packets and label them with Stickers provided by customer and packet the money as per the payroll
- In the absence of Stickers, label envelops with following details: Payroll number, Name , amount
- Under dual control re-confirm the money in the packets
- If there is variance, confirm the money in the packets until the variance is taken care of
- Cashier responsible for pay parade is allocated duties by the CPC Team Lead
- On Parading day the allocated Cashier moves to site and the sealed bags are also sent from Vault to site as per procedure CIT Local Run Pick and Drop; PM-CIT-7-2.
Bulk Note Sorting
- Capture sorting details into the Daily Productivity Register as per CBK requirements.
- Bundle the currency and label them appropriately.
- Carry out routine cleaning of Note sorting machines any other duties allocated by the supervisor
Records Management
- Environmental maintenance and ensure all consignments are created in E-Viper to support the required audits to be carried out effectively.
- Timely and accuracy while updating the Dockets and Try – In’s /Try Out’s
Equipment Calibration
- Timely reporting of any faulty equipment within the processing area to management for quick resolution.
Health and Safety
- Take reasonable care for the health and safety of himself and other persons who may be affected by his acts or omissions
- Co-operate with manager in ensuring that safety policies and procedures are adhered to
- Report any unsafe or unhealthy situation to the supervisor or the health and safety representative, as soon as it is identified
The Ideal Candidate:
Knowledge and Qualifications
- Tertiary Education
- KCSE Mean Grade ‘C’ plain and above, grade C-in Maths
- Kenya legislation
- At least 3 years working experience in cash operations
- Knowledge / Experience in banking sector is an added advantage.
Technical Skills
- Financial Acumen
- Microsoft Word – Intermediate level
- Microsoft Excel – Intermediate level (Advance level are advantageous)
- Google suite of products
Behavioral Skills – Support
- Understanding the organizational environment
- Understanding the organization’s goals and objectives
- Dealing with changing circumstances
- Supporting and working with others
- Acting professionally
- Deliver great customer service
- Sharing and co-operating
- Must have the ability to work long hours and withstand operational pressure
- Must be self driven with level of integrity/honesty
Behavioral Skills – Management
- Awareness of the marketing environment
- Delivering performance
- Working with complexity
- Customer thinking
- Collaborating and Co-operating
- Strong personality with innate ability to make decisions in ambiguous situations
- Ability to make quick, sound business driven decisions
- Must be able to work without supervision
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