Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Spa Therapist
The overall scope of Spa Therapist is to ensure clients receive treatments according to the spa`s standard operating procedures and policies.
Key Responsibilities
- Perform spa treatments to a high standard
- The Therapist will ensure that the handover is completed in the guest journey as per the outlined standard, follow up on the treatment experience, expectations and satisfaction, and act on any discrepancies
- Ensure delivery of special, individual and unique services to all guests in the Spa and Fitness Center
- To ensure the highest level of comfort and service, and create a genuine, warm and welcoming environment for our guests
- Be well informed on the retail products and their benefits, confident in dealing with guests’ requests and queries
- Knowledgeable about retail products related to specific menu treatments and able to make recommendations thereafter
- Provide proper documentation to the Spa Manager, to ensure that commissions are generated properly and retail sales are accurately tracked
- Maintain hygiene and cleanliness of treatment rooms
- Manage levels of professional stock and supplies
- Refer and abide by the spas standard operational procedures, policies and form manuals
- Comply with all Kempinski company policies
- Any other duties that may be delegated by the management through the Spa Manager
Desired Skills & Qualifications
- High School or secondary diploma required
- Massage certificate
- Beauty therapy certificate
- Aromatherapy certificate
- First Aid and CPR certificate (an advantage)
- Previous experience in a 5 star/luxury hotel is required
- Knowledge of herbal therapy, body treatments and facials
- Knowledge in operating Spa machines and equipments
- One (2) years’ spa therapy experience in an international standard spa
- Good communication skills
- Able to work in a fast paced environment and can multitask
- Ability to remain calm and composed under pressure
About Kempinski
At Kempinski Hotels we pride ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.
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