To ensure effective and efficient management of resources and work processes that will ensure that all the contractual obligations to customers are achieved in a cost effective manner whilst the company prescribed procedures and standards are applied.
Role Responsibility:
- Drive revenue growth by identifying new business opportunities in the area sphere of operations through an integrated security solutions approach
- Ensure labour efficiency controls e.g. optimal establishment, overtime control, proper billing by confirming the accuracy of the A – Register
- Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
- Identify areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
- Effective people management and maintain excellent employee motivation, performance management and engagement
- Ensure maintenance of customer service levels and address customers’ requests and complaints promptly
- Facilitate continuous training programs for response crew to meet customer service levels in line with statutory authorities requirements
- Ensure quality and professional execution of external customer training in line with laid down statutory authorities requirements
- Ensure strict compliance with the G4S Health and Safety golden rules, minimum standards and all related policies
- Support and implement health and safety initiatives at the lowest level and carry out pre-deployment and continuous risk assessments of sites to ensure that they are safe working environment
- Coordinate/Investigate Health and Safety incidents to identify the root course and implement preventive measures
- Ensure incident reporting takes place as per procedure
- Engage employees on a regular basis and establish an effective means of consultation with employees on matters of health and safety
- Identify and reward good safety behavior and ensure there is a fatigue management plan in place where necessary
The Ideal Candidate:
Knowledge and Qualifications
- Tertiary Education in a Business related field and any other relevant qualification
- Subjects in Fire & Emergency Services and Rescue Operations is mandatory
- Training proficiency is mandatory
- Kenya market
- Kenya legislation
- At least 5 years’ experience in Fire Protection & Fire Rescue Operations
- Proven business acumen
Technical Skills
- Financial Acumen
- Conflict Management
- Negotiation
- Microsoft Word – Intermediate level
- Microsoft Excel – Intermediate level (Advance level are advantageous)
- Microsoft PowerPoint – Basic level
- Google suite of products
- Emergency response training skills
Behavioural Skills – Management
- Awareness of the marketing environment
- Delivering strategy
- Driving change
- Leading people
- Delivering performance
- Working with complexity
- Managing professionally
- Customer focus
- Collaborating and Co-operating
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The post Supervisor – Emergency Response Services (Fire &Ambulance) at G4S is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
