Role: GRB Support Engineer at Messaging and Broadband Solutions
Experience: 3-5 Years
Location: Nairobi , Kenya
Job Description :
Functional/Technical skills:
· Hands on experience on Level 2 support for messaging applications.
· Experience to troubleshoot issues related to Application & Linux environments.
· Hands on experience with any RDBMS is required, MySQL is preferred
· Working knowledge on SMSC, Firewall, GRB, STP, Telecom and Networking fundamentals.
· Should have knowledge of protocols like SMPP, SS7, SIGTRAN, SIP, TCP/IP and Diameter.
· Understanding of VAS domain, SS7 and telecom concepts
· Understanding of SMS call flows.
· Understanding of Infra – H/w , OS, DB & Networking concepts
· Hands on NOC tools and process.
· General VAS environment knowledge, Understanding of assigned technology, People/Line mgmt.
Behavioral:
· Should be able to work in 8*5 onsite support.
· Good customer handling capabilities and good communication skills.
· Should able to work under pressure.
· Should have good interpersonal skills.
· Should be a team player and coordinate well between Internal and External teams
Key Responsibilities:
· Provide Level 2 support for SMSC Firewall and GRB (Grey Route Blocking) products.
· New International Brands and new Grey route content discovery using data analysis and testing.
· Proactive service monitoring to avoid any grey route message leakages.
· New policies and content filters creation/fine-tuning as per customer requirement.
· Maintain service uptime & SLA as committed. Capacity planning & Redundancy management.
· Root cause analysis & implement various recommendation as suggested by engineering teams.
· Application Support, Deployment of Release, patches & fixes on Platform.
· Responsible for setup, configuration, and troubleshooting on Linux environments.
· Analyze server performance, perform tuning and ensure high availability & stability of platform.
· Review customer feedback with team, Attend customer meetings as required i.e. CAB, operational review meetings.
· Ensure new services are successfully integrated into “steady state” with minimal impact to existing customer service levels
· Will be responsible to generate different reports and do proactive detailed report analysis and publish findings of analysis to all required stake holders
· Co-ordinate with vertical teams for escalated cases.
· Liaise with customer/partners on service requests or problems for resolution within SLA and follow-up on RCAs.
· Work cooperatively with technical groups for resolutions.
· Carry out system audit with Internal and External teams. Provide valid justification for non-compliance cases.
About Comviva
As a pioneering technology product organisation founded nearly 20 years back, Comviva is a leader in providing Digital Mobility products and solutions to customers across the globe. A part of Tech Mahindra and the 19 billion $ Mahindra Group, Comviva’s products and solutions are deployed in nearly 100 countries and touch over 2 billion people. Focusing on financials services, telecoms and retail verticals, Comviva has been at the forefront in building products that help customers meet their business objectives. With digital and mobility as an underlying theme we have product lines focusing on financial services and payments, content, data and messaging and analytics. By continuously innovating and building products that cater to the market requirements, we have been maintaining a leadership position in many of the product lines.
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