Main Job Purpose
The main purpose of the IT Analyst role is to act as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams.
Job Summary
BUSINESS PARTNERING
- Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan
INNOVATION ACTIVATION
- Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager
- Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects
LEGACY & HERITAGE SERVICES
- Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility
- Work with Global Innovation to provide necessary integration activities with L&H applications to support Global innovation programs
- Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
- Effectively work with and manage vendors in delivery of application management of L&H Applications
- Assist with communication and resolution of Incidents for L&H applications
- Input to review of L&H services within area of responsibility and help develop action plans for these.
- Undertake necessary activities to ensure achievement of L&H service improvement plans within area of responsibility.
- Ensure high level understanding off overall system architecture well understood and documented.
- Ensure IT analyst help file /playbook exist for all L&H within scope of responsibility.
EXISTING GLOBAL IT SERVICES
- Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
- Align with Unilever standard operating practice in delivery of IT Services
- Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
- Contribute to implementing key actions to address service improvement areas
- Inputs to and helps define Geography demand for Services and communicates these to Service Lines
- Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
- Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
- Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents
- Escalate unresolved incidents on the basis of criticality to the IT Manager
- In the case of relevant incidents impacting core business processes, work together with the functions in order to activate BCP to minimize disruption
- Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems
- Work with business teams to ensure that the benefits of the existing services and new/updated services within area of responsibility are achieved
IT COSTS, PROCUREMENT & CONTROLS
- Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors
- Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
- Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility
COMPLIANCE & DISASTER RECOVERY PLAN
- Adhere to governance & compliance framework
- Support Execution of Disaster Recovery plans as appropriate within area of responsibility
- Work with third party in Geography as appropriate
Key Requirements
- 3 years minimum relevant working experience as an IT Analyst in an FMCG environment
- Desirable experience in; Project Management, ITIL V3 Foundation or higher and Networking certification e.g. CCNA, CCNP
- Of added advantage will be relevant experience with IT systems
- Sage X3 background, working with vendors; active agile usage and experience in African markets.
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