Who we are We are an integrated financial services provider with a footprint across 6 countries. The UAP Old Mutual Group comprises of UAP Holdings, Old Mutual Kenya and Faulu Microfinance Bank with over 4,000 employees, 12 properties and a fund under management of $ 1.41 billion. Our History The UAP Old Mutual Group now comprises of three key players as
1. Branch Manager
Introduction
To develop and grow the business by driving a good relationship between Clients, Agents Brokers and Banks in region in a manner that ensures achievement of set business targets
Minimum Requirements
Qualifications:
Degree in Sales and Marketing/Insurance
Progress towards CII
Experience:
- At least 4 years’ experience in marketing insurance products and managing visibility of company brand.
- Experience in Insurance company is preferable
Job Specification
- Direct and control the branch team to ensure that they are appropriately motivated and aligned so as to achieve company’s objectives.
- Raise the company’s profile and enhancing its visibility by positioning it strategically in the Industry through Brand Positioning and Brand Building
- Develop effective branch marketing strategies by creating a sustainable and comprehensive sales and marketing plans.
- Analyze customer research, current market conditions and competitor information at UAP Branch.
- Support Branch in establish innovative processes to manage existing customer expectations
- Ensure a standardized service to all customers from Underwriting to Claims
- Growing the company’s portfolio through mining of new and existing clients.
- Facilitation in product development.
Introduction
To develop and grow the business by driving a good relationship between Clients, Agents Brokers and Banks in region in a manner that ensures achievement of set business targets
Minimum Requirements
Qualifications:
- Degree in Sales and Marketing/Insurance
- Progress towards CII
Experience:
- At least 4 years’ experience in marketing insurance products and managing visibility of company brand.
- Experience in Insurance company is preferable
Job Specification...
- Direct and control the branch team to ensure that they are appropriately motivated and aligned so as to achieve company’s objectives.
- Raise the company’s profile and enhancing its visibility by positioning it strategically in the Industry through Brand Positioning and Brand Building
- Develop effective branch marketing strategies by creating a sustainable and comprehensive sales and marketing plans.
- Analyze customer research, current market conditions and competitor information at UAP Branch.
- Support Branch in establish innovative processes to manage existing customer expectations
- Ensure a standardized service to all customers from Underwriting to Claims
- Growing the company’s portfolio through mining of new and existing clients.
- Facilitation in product development.
- Support Branch staffs in in recruitment, training and development of a robust sales team.
- Reviewing attrition and assisting in designing retention strategies.
- Maintaining effective communication by establishing healthy PR with customers, management, internal departments in accordance with corporate strategy.
- Handle branch quotations based on proposals and requests to source business and satisfy customers
- Daily servicing of clients to nurture the relationship between the company and our customers
- Conduct branch market intelligence to get information
- Provide support services and training to agents, DSF and Banks partners
- Public Relations adverts, entertaining media houses to keep clients happy
- Premium payment is as per new Law amendment cash and carry no credit to be given to a client.Support Branch staffs in in recruitment, training and development of a robust sales team.
- Reviewing attrition and assisting in designing retention strategies.
- Maintaining effective communication by establishing healthy PR with customers, management, internal departments in accordance with corporate strategy.
- Handle branch quotations based on proposals and requests to source business and satisfy customers
- Daily servicing of clients to nurture the relationship between the company and our customers
- Conduct branch market intelligence to get information
- Provide support services and training to agents, DSF and Banks partners
- Public Relations adverts, entertaining media houses to keep clients happy
- Premium payment is as per new Law amendment cash and carry no credit to be given to a client.
2. Relationship Manager, Retail Schemes – Faulu
Introduction
Reporting to the Head of Retail Banking and Bancassurance, the role-holder will develop business opportunities in the segment of the bank by creating schemes relationships for growth of the bank products. S/he will ensure deeper penetration of the existing schemes by arranging for outreach activities in liaison with the branch teams.
Minimum Requirements
- A degree in a business-related field i.e. Bachelor of Commerce, Business Studies, Economics or Banking/Finance.
- AKIB or Marketing Course
- Formal training in lending/relationship management
- At least 5 years managerial experience with proven track record for delivery of superior results
- Experience in lending /credit management
Job Specification
- Business Growth
- Creating strategies for increased schemes penetration.
- Modelling cross-selling initiatives to increase customer wallet share in existing schemes.
- Based on market intelligence, s/he to advise the segment head on the product improvements necessary for a better appeal.
- Identify and propose schemes business Growth Areas (GAs)
- Marketing of the Bank products in the schemes
- Increasing penetration of corporates with our products
- Reintroducing our full product offering to enable us increase customer wallet share through cross-selling
- Improve efficiency in handling Retail customer applications based on informed customer feedback
- Quality management through timely payments
- Brand appeal in and outside our Retail relationships through word of mouth advocacy.
- Top of mind positioning of the Faulu brand in the respective corporates.
- Schemes Customer Service
- Identify specific schemes customer needs and respond through product development
- Working with marketing through the Head of Retail banking and Bancassurance to ensure a pleasant customer experience.
- Need based cross-selling of all the Bank products and services including Bancassurance.
- Monitoring and Control of Bank’s portfolio
- Ensuring compliance with Bank’s credit policy and Government regulations
- Regularly monitor all non-performing accounts per scheme
- Liaise with the respective scheme leadership to ensure facilitated booking, verification and tracking of clients who have left employment in various schemes.
- Maintain and evaluate quality of Loans to ensure compliance with lending guidelines.
- Advise whenever the MOU covenants need revamping or review for the optimal business.
- Preparation of special business reports on credit disbursements, loan arrears and productivity in each scheme.
- Staff functions
- Adopting a proactive and energetic work style to enhance customer/ interdepartmental /branch delight.
- Offer advice to the officers on matters and issues relating to Retail Schemes.
- Upholding the required professional and technical knowledge by attending and contributing to the appropriate Training programmes
- Communicating and reinforcing the AML-CTF compliance culture established by the board
- Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department, Unit or Branch.
3. Relationship Manager, Agribusiness – Faulu
Introduction
Reporting to the Senior Relationship Manager – Agribusiness, will be responsible for business development & growth of the Agribusiness Banking portfolio by working closely with FMFB Senior Management, Leadership Team, Branch Management teams, Credit and other stakeholders in the Bank.
Minimum Requirements
- A degree in agriculture or business related field i.e. Agribusiness, Bachelor of Commerce, Business Studies, Economics, Cooperative or Banking/Finance.
- Formal training in Lending/Relationship management – Agriculture
- ACIB/AKIB or Marketing Course
- Certificate in Agribusiness Financing – KSMS
- Masters in a business-related field will be an added advantage.
Knowledge and Skills
- A detailed knowledge of bank’s products relating to the Agribusiness segment.
- A good knowledge of other Bank products and services to facilitate cross-selling.
- A good understanding of the current trends both in the banking industry and the corporate world of business.
- A detailed knowledge of the Bank’s liability products and of the Bank’s policies is essential.
- A detailed understanding of the relationship management concept.
- Business opportunity identification skills
- Leadership Skills
- Negotiation skills
- Presentation and report writing skills
- Good communication and interpersonal skills
- Credit skills
- Financial analysis skills
Job Specification
KEY RESPONSIBILITIES
- Implementation of the Agribusiness Banking portfolio strategy in line with the Bank’s overall strategy and business growth plan.
- Working closely with stakeholders in Senior Management, Leadership Team, Branch Management teams and Credit to increase market share of the Agribusiness Banking portfolio in terms of number of farmer groups and agribusiness partners, customer numbers, products and service consumption and revenues while proactively reducing the non-performing loan book.
- Driving sales through effective leadership, guidance and performance management process within the branch network and relationships.
- Working directly with Branches and Agribusiness Banking officers to drive account utilization and hence cheap and stable deposits.
- Identification and capitalizing on new market opportunities to expand presence, competitiveness and profitability through proactively selling of products and services.
- Improving the business environment and raising the profile for the Agribusiness Banking segment in the Bank.
- Establishing profitable banking relationships with Agribusiness Banking clients by providing high quality banking and other financial services to that clientele where the Bank operates.
- Advice the Bank on Agribusiness Banking market analysis and segmentation with regards to Agribusiness financial products, credit Risk evaluation processes, loan monitoring, collections and debt recovery procedures.
- In liaison with other stakeholders, ensure quality portfolio by effective identification of risks and their mitigations.
- Representing the Bank and business unit in forums, meetings and fast track the implementation of the relevant agreed action points.
- Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO).
- Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility.
- Any other duties that may be assigned by the supervisor.
OTHER RESPONSIBILITIES
- Credit appraisal & approval
- New business acquisition in the Agribusiness Banking segment.
- Ensure customers receive prompt feedback on the fate of their applications.
- Make appropriate recommendations for cases presented to the various Credit Committees.
- Marketing of the Bank products
- Attracting new businesses and expanding current business.
- Good customer care and relationship management.
- Assisting in the cross-selling of all the Bank products.
- Monitoring and Control of the Community Banking portfolio
- Ensuring compliance with Bank’s Credit Policy and Government regulations.
- Regularly monitor all performing accounts.
- Maintain and evaluate quality of Loans to ensure compliance with lending guidelines.
- Staff functions
- Adopting a proactive and energetic work style to enhance customer/ interdepartmental /branch delight.
- Offer advice to Branches and the Agribusiness Banking staff on matters and issues relating to segment credit appraisals.
- Upholding the required professional and technical knowledge by attending and contributing to the appropriate training programs.
- Bank wide AML, KYC & CFT
- Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
- Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility
- Offer HR Support in recruitment, employee relations, talent management, health & safety
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