Report To: Reconciliation Accountant
Do you have a line management responsibility? Yes
Result Areas
- Verify and post product/service, quantity at POS.
- Receive payment by cash, visa/master credit cards, Li gift vouchers, Mpesa ( buy goods and services).
- Issue receipts, and/or change due to customers and packaging of the products. Issue Etr receipts attached to the sales receipt.
- Pack customer products, receipts into Li packing bags
- Maintain clean and orderly checkout counters.
- Answer customers’ questions, and provide information on procedures or policies.
- Resolve customer complaints in conjunction with the manager.
- Collection of client email addresses and phone numbers for use by marketing department.
- Outlets telephone management, receiving calls, and making sure machines and phones are fully charged.
- Filling receipts and banks deposit slips.
- End Month Closing
- Cash Up Reporting
- Booking of all therapy services in the customer book before services can be done
- Inventory Control duties
- Performance of weekly spot checks by brand
- Performance of inventory reconciliations
- Inspection of inventory for expiries, damages as part of spot check
Key Performance Indicators
- Zero customer returns
- Zero cash losses.
- Zero returns due to wrong packaging/billing
- Zero customer complains
- Clean counters at all times.
- Full customer satisfaction
- Zero complains relating to customer experience/service
- 90% collection of all customer data
- Fully charged phones and machines.
- Receiving and responding to all calls to stores
- Correct and neat filing.
- Dispatching documents and files by 1st day of month after
- Perform cash up reporting at close of every business day.
- Zero services performed without booking.
- Zero unposted services.
- Reduced shrinkage to below 1% of inventory value. Preferably nil losses.
- Regular reports on inventory status and reconciliation status
Stakeholders (Key receivers of my work)
- Finance Manager
- Internal Audit Manager
- Reconciliation Accountant
- Heads of Departments
Requirements:
Knowledge: Computer working knowledge with emphasis on advanced excel.
Skills:
- Organizational skills
- Time Management skills
- Communication skills
- Customer service skills
- Leadership skills
- Abilities Multi-tasking
- Target driven
- Deliver results under tight deadlines
- Project a professional image
- Team player
Qualifications:
- Diploma in any Business related course
- Computer literacy.
Work Experience (Period)
- 3 years experience
CORE VALUES
Integrity
- Act honestly and with integrity.
- Show respect for others in the way they conduct themselves.
- Respect confidentiality.
Competence and Care
- Carry out work competently and with care.
- Ensure they have an appropriate level of relevant knowledge and skill to carry out a piece of work.
- Must continue to develop their knowledge and skills in a manner appropriate for their role
Impartiality
- Must ensure that your professional judgement is not compromised, and cannot reasonably be seen to be compromised, by bias, conflict of interest, or the undue influence of others.
Compliance
- Must comply with all relevant legal, regulatory and professional requirements.
- Must take reasonable steps to ensure they are not placed in a position where they are unable to comply.
Speaking up
- Should speak up if they believe, or have reasonable cause to believe, that a course of action is unethical or is unlawful.
- Must take reasonable steps to ensure users are aware of any substantial issues with a piece of work for which they are responsible or in which they have had significant involvement, if those issues might reasonably influence the decision-making or judgement of users.
Communication
- Communicate in a timely manner, clearly, and in a way that takes into account the users.
- Show clearly that they take responsibility for their work when communicating with users.
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