Sales Execution and Operational delivery
• Execute MultiChoice Kenya sales strategy in the region ensuring that business plan targets are met by generating customer and commercial sales.
• Oversee sales planning, operational forecasting, partner management and trade marketing within the region.
• Responsible for achieving the consumer-commercial target of Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber numbers.
• Execute the sales strategy & drive the performance of Multichoice Brands in the region.
• Ensure timely execution of strategic & operational objectives.
• In liaison with the Head of Sales, develop and execute innovative market development opportunities.
• Lead and drive consistent market execution strategies & initiatives enabling excellence in sales operations (Right Execution Daily – RED) across the regions.
• Execute strategies to drive business growth and leading projects.
• Drive and champion all digital transformation strategies & initiatives in the region.
• Execute the commercial ‘go to market’ channel structure within the region and identify new commercial opportunities.
• Provide the Head of Sales with on the ground insights across all aspects of the business.
• Provide formal input into business processes and areas to address operations.
• Assist the market on business casing.
• Deliver best standards customer service and ensure customer experience initiatives are implemented for all customer touch points within the region.
• Ensure optimal operations insights around key performance indicators e.g. call volume, first call resolution, social care queries and self-service use.
• Identify customer friction points and create plans with customer experience teams.
• Ensure all Operational queries/ issues raised get resolved.
• In liaison with the Marketing and Brand Communications teams, implement and execute strategic marketing plans for the entire region whilst managing and coordinating marketing and creative staff within the region.
• Provide retention and CVM assistance & roadmap for the region as per set KPIs.
• Drive in-market CVM activities within the region, maximizing value extraction from the active base through effective upselling, prevention and winback.
• Provide key insights into the performance of CVM campaign initiatives and impact on key KPIs such as churn, retention and sales.
• In liaison with the Field Services Manager, provide support to installers by channelling technical issues to the relevant teams for quick resolutions and improve customer experience.
Stakeholder Management
• Play a leadership role in Public Relations initiatives in the region including CSR activities.
• Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners.
People Management
• Lead the team in creating and sustaining a work environment driven by an enabling coaching culture to drive employee engagement.
• Build and develop high performing teams and drive superior performance standards.
• Manage team members to ensure effective delivery of business unit objectives.
• Develop a high performing team by embedding formal performance development and informal coaching.
• Encourage frequent knowledge sharing between team members.
• In liaison with HR, determine and analyse development needs for the team & ensure that identified training requirements are budgeted for and executed.
• Manage leave for team members and create leave plan to ensure adequate coverage.
• When required, initiate disciplinary processes for team members calling on support from HR.
• Resolve grievances raised by team members and escalate only if required.
• Address poor performance of any team member through the formal Performance Improvement program and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognized.
• Ensure effective communication on key focus areas and developments.
Governance & Reporting
• Ensure the employees and commercial functions have the right analytics to perform the most relevant actions.
• Identify process improvement areas & ensure implementation.
• Ensure timely, accurate, complete daily, weekly, monthly, quarterly, half yearly and annual reports.
• Review Operations reports and provide feedback & follow up on issues noted.
• Provide formal input into business process and area to address operations.
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The post Regional Head at Multichoice Kenya is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
