Our Roots Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communications technology sector, serving millions of Kenyans across the country. Our Wings Telkom Kenya’s partnership with Orange S.A (formerly France Telecom Group), saw the launch of the Orange brand in Kenya in 2008. Our new corporate identity is inspired by new investments and a fresh new approach to doing business.
Role Purpose
To sell, manage, and develop as well as help in penetration of Telkom products and services to SME, Corporates and County Governments within the appointed area. The role ensures identification, facilitation and execution of sales opportunities within current and new clients in order to maximise sales and growth of revenue for Telkom within the appointed area.
Working For Us, We Expect You To:
- Achieve the sales targets as set by management
- Execute sales growth action plans in the market & Contribute positively to cost savings target of the business
- Build and maintain relationships with key customers and facilitate the continuous growth of the customer base for the business.
- Determine required solution for the customer with a focus on cross- and up selling of products and services
- Develop and demonstrate a thorough understanding of the partner and customer’s business for the assigned area
- Conduct analysis of customer, partners and sales metrics, costs and categories to help make informed business decisions.
- Address and resolve escalated issues from customers
- Forecast and maintain sales plans with customers for the assigned area
- Ensure accuracy of the first bill as signed and full adherence of the signed contract.
- Continuously ensure alignment with marketing, branding and communications procedures
- Compile and execute action plans to grow the customer and partner footprint for the assigned area
- Forecast and monitor sales for the relevant market segments for appointed area
- Provide insights in the growth strategies in conjunction with partners and customers to drive business growth for appointed area
- Facilitate and maintain the development of communication channels on all levels to prevent breakdown in information flow
- Support sales administration team with required information for sales order management
- Support the finance team in money collection and issue resolution
- Ensure adheres to policies and procedures to support governance and controls
- Take responsibility for self-development through self-study, identification of learning opportunities
- Embark on a continuous learning drive to stay abreast with best practice in Telecoms and related industries
- Ensure a thorough understanding of the Telkom products and services, policies and procedures to ensure a consistent delivery of sales and sales message to all customers
Academic background & Professional Knowledge:
- Relevant Bachelor’s degree in Business or IT with sales background or other sales related qualifications.
- Minimum of 3-5years Experience in Sales and Marketing, IT Sales management, Business administration and management or Relationship Management
- Required Unique skill is great understanding of Sales Management
- You have an innovation mind-set, you are a fast thinker and like to solve problems.
Here Are The Skills We Are Looking For:
- You are Self-directed and highly motivated individual
- You have excellent oral and written communication skills
- You enjoy selling and have great interpersonal skills
- You like to meet challenges and have an entrepreneurial spirit
- You are resourceful, adaptable and independent in nature
- You are rigorous and have strong organizational skills
- You are a great team player
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