The Kenya Medical Practitioners and Dentists Board is a statutory body which regulates the practice of medicine in Kenya.
No of Positions: 5
The Customer care Assistant will be reporting to the Manager, Customer care Department.
Key Responsibilities:
- Assist in day to day operations in the customer department.
- Respond to customer service issues in a timely manner in accordance with the organization policies.
- Assist in creating effective customer service procedures, policies and standards.
- Assist in developing customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Assist in implementing an effective customer loyalty program.
- Maintain accurate records and document all customer services activities and discussions.
- Assist in assessing service statistics and prepare detailed report on the findings.
- Assist in managing the approved budget within the customer care department.
- Stay informed on the latest industry techniques and methods.
- Keeping a record of customer interaction and details of actions taken
- Managing a large number of incoming calls and emails
- Reporting back on results weekly to the Head of Department
Requirements For Appointment:
- Diploma in Front Office/Customer Care/ Telephone and Reception Procedures from a recognized institution lasting not less than six months;
- Certificate in computer packages.
Core Competencies For The Position:
- Ability to accept criticism and work well under pressure
- Thorough and pay attention to detail
- The ability to work well with others
- Sensitivity and understanding
- Excellent verbal communication skills
- Active listening skills
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Efficiency and organizational skills
- Administrative skills
- patience and the ability to remain calm in stressful situations
- Ability to build a sustainable relationships
Experience:
- Minimum experience of 1 year in the relevant field.
All the shortlisted candidates must meet the provisions of Chapter Six of the Kenyan Constitution. In this regard, the candidates should obtain clearance certificates from:
- Kenya Revenue Authority;
- Ethics and Anti-Corruption Commission;
- Criminal Investigation Department;
- Higher Education Loans Board;
- Credit Reference Bureau.
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The post Customer Care Assistants at Kenya Medical Practitioners and Dentists Board is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
