Liquid Telecom is a leading communications solutions provider across 13 countries primarily in Eastern, Central and Southern Africa that serves mobile operators, carriers, enterprise, media and content companies and retail customers with high-speed, reliable connectivity, hosting and co-location and digital services.
It has built Africa’s largest independent fibre network, spanning over 70,000km, and operates state-of-the-art data centres in Johannesburg, Cape Town and Nairobi, with a combined potential 19,000 square metres of rack space and 78MW of power. This is in addition to offering leading cloud-based services, such as Microsoft Office365 and Microsoft Azure, across our fibre footprint.
Job Purpose
Reporting to the EAR Head of Solutions Management & Architecture, the Liquid Telecom Solutions Manager is responsible for managing the solution lifecycle within the customer base
Duties and responsibilities include (not limited to):
Solutions Revenue
- Own and drive new revenue growth for cloud solutions by achieving set cloud solutions targets
- Deliver customer business transformation and success through accelerated adoption and usage resulting in customer references that can be leveraged in future sales engagements
- Own opportunities from start to close by orchestrating a team consisting of technical and partner roles across an extensive portfolio of products
- Identify customer business challenges and bring them to agreement on the business value of our cloud solutions -including detailed relevant BDM, Industry use cases, financial analysis – TCO and ROI
Solutions Development
- Idea Screening & Actualization. Prepare solutions concept document that captures relevant market research report as well as both IT and Network analysis
- Development & Implementation: Working with the business, develop business processes capturing all aspects/processes that will be involved in the expected life cycle of the solutions
- Prepare solutions description documents and business cases
- Build and transform new markets and lead transformational shifts for customers. Develop, communicate and provide high business impact solutions that enable digital transformation
- Solutions Launch: Compile solutions training manual and procedures
- Conduct process awareness and solutions training; prepare Go To Market (GTM) Plans
- Identify new strategic and ecosystem partners to enable provision of additional services/solutions
Solutions Management
- Perform monthly Solutions Revenue Performance and Market Analysis
- Continuously nurture and expand sales, business, technology, and competitive readiness through participating in vendor sales communities and in the broader industry through events, community gatherings etc
- Foster and expand Liquid Telecom’s relationships with Customer Business Decision Makers and lead team through evaluation, contracting, deployment, and usage of cloud solutions
- Constantly review the business processes to ensure efficient and cost-effective delivery of services to customers
- Supporting the allocated global / regional account manager with their global acquisition strategy and leverage global deals to win locally, including sign off of a local account plan aligned to the global account plan, where relevant
- Ensuring that all contracted revenue streams from won opportunities are being accounted for in all allocated accounts.
- Maintaining the allocated pipeline product and country mix and the company CRM tool
- Engaging with Liquid’s internal departments to confirm that the proposed solution can be delivered and supported
- Assessing the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements
Minimum Requirements
Qualifications
A minimum of University degree and Microsoft competence certification in both Azure and Office 365
Job Related Experience Required
At least 3 years’ experience in Microsoft cloud solutions (Microsoft Office 365, Dynamic 365 and Microsoft Azure) as cloud technical specialist, cloud sales specialist or cloud solutions manager
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