Premier Hospital is an 82 bed specialized hospital located in Nyali, Mombasa offering high quality emergency, outpatient and inpatient care. We have a patient centered culture and our approach is to provide you with comprehensive healthcare, which is focused on all aspects of your health and overall well-being. Our service delivery model is anchored on Compassion, Care and Competence. Our Doctors, Nurses, other Medical Professionals and support staff will provide you with personal service with great regard to respect and dignity to ensure that your experience with us is as comfortable as possible.
Qualifications
- Analysis of end to end experience of customers and map their existing journeys by gaining an understanding of their concerns
- Analysing marketing and communications journeys across events and digital and traditional campaigns which may include direct mail, edms, sms, phone calls
- Working with the team of copywriters, you will design and deliver engaging customer journeys by developing effective multi-channel journeys
- Research and test to optimise solutions through Lean testing
- Collaborate internally as well as externally with third party agencies
- Build automated supporter journeys on marketing automation platform
- Develop reporting templates and evaluate campaigns and programs to provide coordinators and manager with supporter insights
Minimum Qualification Requirements
- The candidate should have at least a diploma in a hospitality related course.
- Candidate should possess a strong passion for excellence in customer experience.
- Minimum of three years’ experience in a similar role.
- Experience in hotel or health care industry is an added advantage.
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