Old Mutual is the 2018 No 1 Top Employer in South Africa and Ghana, and remains the Industry Leader in Financial Services and Insurance. We have also been certified as a Top Employer in all the 13 countries across the African continent that we operate in. We are rooted in our purpose of “Championing Mutually Positive Futures Every Day” and believe that a great customer experience is anchored in a great employee experience. We strive to enable our employees to Unleash Their Greatness through a Great Career, at a Great Global Company, with Great Leaders, in a Great Culture, with Great Rewards and Recognition.
General Manager Health Business & Innovation
- Job TypeFull Time
- QualificationBA/BSc/HND
- Location Nairobi
- Job Field Administration / Secretarial
Job description
Job Summary
Responsible for the overall strategic and operations direction of the medical insurance business to ensure the business aligns with and meets the company’s strategic objectives. Further, the other critical element of this role is management of the unique interplay between demand and supply of health services in the insurance system with an aim to achieve a high level of customer satisfaction on one hand and sustainable/profitable business retention on the other.
Key tasks and responsibilities
- Cost reduction including claims, acquisition and administration costs.
- Internal capabilities for sustainable change, including advanced analytics and business process improvement.
- In conjunction with the Managing Director and the executive team develop robust strategy for the medical business that aligns with the overall company vision, mission, values and strategic direction.
- Execute the medical business strategy including business development, production innovation, customer experience and staff performance management and development.
- Ensure and effective risk management of the medical business to achieve the business objectives. This will also include continuous review and improvement of the medical business processes and systems.
- Medical business claims management – ensure all claims are properly vetted and efficiently processed and paid.
- Ensure excellent customer experience by ensuring smooth and efficient access to services from service providers and prompt interface with clients.
- Manage service providers to ensure UAPOM customers receive efficient and effective access to satisfied and motivated service providers. In particular ensure that service provider accounts are properly maintained and promptly reconciled to enable efficient processing and payment of service provider payments.
- Mentor and guide medical business staff to ensure the deliver the UAPOM brand promise and culture while achieving self-development.
- Regularly report the performance of the medical business to the managing director and the management team in accordance with applicable structures and ensure medical business is fully aligned with the rest of the company by building effective teamwork within the department and with other departments.
- Innovative/disruptive idea development and implementation e.g. integrated health care delivery and growth of Health Business.
- Drive an innovation culture within the Health business – Innovation management framework, document innovation policy /collaboration/ adoption/cross functions & business etc.
Lead the innovation process to generate ideas and develop viable innovation projects.
Incubate early stage initiatives that have the potential to become long-term revenue opportunities - Monitor and report on innovation initiatives and provide support/oversight in conjunction with the Managing Director
- Identifies and develops strategic partnerships for implementation of innovative ideas.
- Any other duties as allocated by the managing director.
Academic/Professional Qualifications and experience
- Degree in Health Systems, Business Management or Operations Management. MBA is an added advantage
- Professional qualification in Insurance (ACII or FLMI or AIIK)
- 5 years’ experience in a senior management role.
Lead, Network Operations and Support
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- Location Nairobi
- Job Field ICT / Computer
Job description
Purpose of Role
Reporting to the Head of Technology Infrastructure, the incumbent will be responsible for LAN and WAN Management, Capacity planning and maintenance, Securing Network Operations, Set up and operation of adequate Network Monitoring and Reporting Capabilities, Scheduling people and other resources for data center duties.
Key Objectives and Responsibilities
- LAN and WAN Management
- Responsibility for the management of the entire network
- Responsible for management and execution of all LAN and WAN Network and Voice Operations
- Responsible for efficient operations of the entire network
- Routine maintenance operations to ensure the health of the network
- Ensuring appropriate support agreements for external support are in place and effectively enforced
- Ensure network operations are compliant to external and internal compliance regulations
- Responsible for achieving SLA network customer experience
- Responsive or ensuring that all network resources on servers and on the clouds are available to the business
- Capacity planning and maintenance
- Responsibility for network capacity management tasks such as managing and installing bandwidth upgrades.
- Planning for capacity upgrade/downgrade changes and executing in manner that is not costly to the business
- Set up of the required capacities for the networks to serve new and existing business projects
- Secure Network Operations
- Joint secure design, set up and support of all Primary and secondary MPLS Networks.
- Review of the internal and perimeter network security working closely with Security Function, achieve acceptable network security
- Achieve secure intra network data flow within the business
- Be part of maintaining an up to date and complaint data center security solution.
- Set up and operation of adequate Network Monitoring and Reporting Capabilities
- Set up automated network monitoring and diagnostic technology
- Produce adhoc, daily, weekly, monthly and quarterly performance reports for the entire network
- Ensure both the internal and external SLAs are met for network services contracted to the business
- Enforce fines and recoveries where uptimes are nor met
- Scheduling people and other resources for data center duties
- Responsible for the setting up access and change window for all approved network changes.
- Responsible for the set-up and execution of emergency response plan for all network outage incidents.
- Vendor Management
- Managing vendors to derive quality as stipulated in contracts
- Oversee Quarterly review meetings with network vendors
Academic Requirements and Professional Affiliations
- Graduate in information systems or related discipline
- CCNA, CCNP an added advantage.
- At least 5 years’ experience in networks and data center support
- Specific experience and understanding of the Medical/ Banking/ Life/ General Insurance or Asset Management business. Specific experience in supporting an Insurance and
- Banking network and data center is a distinct advantage
- Deep understanding of Network Architecture Models including virtual and cloud networking training and experience.
- Excellent and proven team worker.
- Good communication skills
- Analytical skills and out of the box thinking
- Knowledge of emerging industry practices
- Proactive in seeking solutions to problems and identifying opportunities
- Wide understanding of the insurance business processes
- Self-driven individual with the discipline to deliver within agreed guidelines
- Effective team management skills
- Deep understanding of TCP/IP Architecture
Business Analyst
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience3 years
- Location Nairobi
- Job Field ICT / Computer
Job description
Purpose of Role
Reporting to the Business Relationship & Support Manager, the incumbent will ensure successful implementation of business solution transformation programmes. This role determines and documents business requirements and works with design & implementation staff to design & implement solutions.
Key Objectives and Responsibilities
- Establishment of business needs and expectations
- Responsible for establishing IT linkages to the various line of businesses and key business stakeholders
- Translating the business requirements into appropriate ICT service levels and support process framework
- Establishing a process to proactively identify emerging business needs and ICT implications e.g. through Business – to – ICT focus groups
- Liaising with users of systems to identify changes that are necessary for the systems to continue supporting the business strategy.
- Providing robust analysis and critique to the identified changes before documenting them into formal systems requirement specifications that can be used to design, develop (acquire) and implement an appropriate solution that will address the intended business need while factoring seamless integration with existing solutions for the overall fit.
- Development of solutions to address the business needs
- Configure and or develop business requirements into technology solutions that meet business requirements
- Ensures clear communication of required changes and solutions proposed to stakeholders.
- Apply best practices and standards in solution design and project executions for consistent delivery of quality solutions within the defined scope, budget and time.
- Training users and other team members on new information system solutions.
- Ensures that solutions developed are properly tested by developing comprehensive test plans.
- Management of ICT support in the specific area of assignment
- On-going monitoring of ICT support activities and programs
- Reporting performance against expectations and addressing the gap with service delivery management
- Evaluating the business training needs and developing appropriate training programs
- Provide ICT consultation for the business
- Establish and drive ICT initiatives in each business to unlock technology value for the business
- Champion ICT mediated/driven change management programs
- Drive business unit innovation programs
- Work with the projects and innovation manager to identify innovation opportunities for the business
- Develop a deep business understanding and connect this understanding with the technology needs and capacity
- Identify, communicate and monitor IT investment, cost and value to the business
Skills and Competencies
- Graduate in information systems or related discipline
- At least 3 years’ experience in business systems project and support related assignments for insurance and/or unit trust business.
- Deep technical understanding and experience with enterprise web-based systems especially in the insurance industry.
- Understanding of Oracle, SQL, Postgress will be an added advantage.
- Deep understanding of business/systems analysis
- Understands application programming, database and system design
- Understands Internet, Intranet, Extranet and client/server architectures
- Teamwork ability
- Good communication skills
- Analytical skills and out of the box thinking
- Knowledge in emerging industry practices
- Proactive in seeking solutions to problems and identifying opportunities
- Wide understanding of the insurance business processes
- Self-driven individual with the discipline to deliver within agreed guidelines
Academic Requirements and Professional Affiliations
- Bachelor’s degree in Computer Science, Information Technology or equivalent
- Minimum of 3 years’ experience in business analysis
- Strong verbal and written communication skills
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