Provide a support service to the personal and business markets with regard to new account processing, account maintenance and investment roll-overs. Understand the risks associated with opening of accounts, dealing with mandates and specimen signatures as well as maintain a high level of integrity and ethical standards.
Key Responsibilities/Accountabilities
Account opening, maintenance and closing
Capture and maintain data effectively and accurately.
Process and maintain related documents and records.
Ensure that routine compliance procedures and controls are followed in order to minimize the risk of loss through the opening of fraudulent and undesirable accounts.
Comply with the Code of Banking Practice at all times.
Follow detail steps as per Star 2 of 5 Star process.
Mandates
Obtain mandates for all accounts, where required.
Ensure that mandates are correctly completed and conform to legal requirements.
Administration
Ensure the timeous processing and capturing of investment roll-overs.
Correct exceptions highlighted on edit and demographic clean up reports promptly.
File mandates and signature cards accurately.
Resolve account detail queries and problems within laid-down time frames.
Business development
Sell the bank’s product reactively and pass on sales leads to the applicable areas.
Legislative prohibitions.
In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, (the Act) no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider.
In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product.
Preferred Qualification and Experience
Relevant Degree from recognised University
3 – 4 Years branch banking experience, with exposure to frontline.
Knowledge/Technical Skills/Expertise
A broad understanding of the bank’s procedures and policies and the application of the Group Reference Guide with particular emphasis on the account opening environment, policies and procedures.
Knowledge of the Code of Banking Practice.
Understanding of service and Managing Local Market sales initiatives.
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