We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Job Title
Senior Analyst, Technology Account ManagementOverview
• Responsible for all aspects of the technology and operational relationship with the customer
• Acts as a dedicated resource for assigned customers
• Establishes working relationships with internal delivery teams, customer support teams and customer contacts
• Helps identify business opportunities through understanding of the customer’s technology infrastructure
• Partners with customers to develop annual business plans and conducts quarterly operational reviews
Responsibilities
• Acts as a project manager and key end-to-end resource lead on small to mid-sized projects
• Contributes to the delivery of integrated solutions that address customer needs
• Supports internal partners and key stakeholders to provide support in a market or region
• Analyzes data from allocated products and reports on performance relative to success metrics
• Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
• Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks
Experiences
• Moderate professional experience in financial services, cards, payments or another related field
• Understands Mastercard’s technology account management process
• Experience working at Mastercard facilities and on Customer business locations
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