Our client is among the leading Tours and Travel Company in Kenya providing International, Regional and Local travel services and has been in operations for over 20 years, having gained extensive experience and expertise in all aspects of Travel/Tours and have evolved into a high value service company. They seek to hire a Customer Care representative to join their team.
Responsibilities
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolve customer complaints via phone, email, mail or social media
- Keep records of customer interactions, process customer accounts and file documents
- Inform customer of deals and promotions
Requirements
- Diploma Holder in administration course/customer care
- Above 2 years’ experience
- Proven customer support experience
- Ability to multi-task, prioritize and manage time effectively
The post Recours Four Job Vacancy : Customer Care Rep appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Recours Four Job Vacancy : Customer Care Rep is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
