- Attend to each substantial loss that occurs
- Visit the location of loss immediately upon occurrence; make enquiries, collect data, take photographs where applicable, interview the insured
- Appoint / recommend appointment of loss adjusters and/or relevant experts in relation to the claim
- Collect documents and interrogate them vis a vis the incident and policy requirements
- Check on policy terms and conditions and internally advise the broking/claims team if they were adhered to prior and /or during loss incident
- Prepare a preliminary report within 7 days of first visit to the location of loss providing a description or extent of loss while indicating the appropriate claim reserves
- Provide appropriate advice to clients, assist them with documentation and act as a link between client, internal staff and insurer appointed intermediaries
- Determine extent of loss and adequacy of cover.
- Compute the loss value and submit the final report to management
- Regularly interact with internal staff and provide technical guidance, trainings related to your field of work
- Provide reports on customer feedback and service provider’s performance
- Handle day to day claims when not preoccupied with loss adjusting duties
Qualifications
- Bachelor’s Degree in business or relevant field
- Professional qualification – ACILA (Associate of Chartered Institute of Loss Adjusters)
- Organizational and analytical skills
- Interpersonal and communication skills
- Flexibility and adaptability
- Good writing and service orientation skills
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