Lipa Later is a risk free, point of sale credit option that allows retailers to sell goods and services in affordable monthly installments.
We utilize financial inclusion and data driven retail networks to increase the purchasing power of the 1-billion+ African consumers.
Field Collection Officer
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 years
- Location Nairobi
- Job Field Finance / Accounting / Audit
Job Description
Are you the next addition to our Lipa Later Family?
Are you an aggressive, competent, dependable and financially astute collections professional, eager for the opportunity to broaden your experience and exposure in debt management?
We are aligning, recruiting and building a Team of industry leaders and influencers who will shape the future and determine the next frontiers of the retail and consumer market in Africa.
We provide an autonomous working platform and environment that breeds cohesion and team work towards the achievement of common goals, all while creating “cool” and revolutionary products and services.
We seek to provide a road map to self-fulfilment and our culture embodies tenets of support, collaboration and innovation.
Your role should you be successful:
- Organize calling list according to severity of delinquency – severity of delinquency here will be determined by the loan amount; instalment amount for short term loans (3 months and below) and client repayment history.
- Call debtors before Due dates to remind them to make repayments
- Call debtors on due dates to ensure they repay
- Receive and record all Promises to Pay from debtors
- Negotiate for clearance of arrears/default with clients
- Daily update Individual Collection Portfolio records – that is repayments made, Promises to Pay made, demand notices sent, accounts recommended for repossession.
- Ensure demand notices for debtors who did not keep their Promises to Pay are sent in a timely manner as per policy.
- Follow up on Promises to Pay received.
- Recommend clients to be repossessed based on response so far received and the debt collection policy.
- Conduct repossessions on defaulted accounts as per plan.
- Support CROs in regions to conduct follow ups on accounts in arrears/default.
Needed experience
- At least two (2) years’ experience in debt collection or at least two (2) years’ experience in microfinance.
- Proficiency in MS Office
- Proficiency in usage of debt record databases
- A good and clear speaker
- A good listener
- An aggressive individual
- A persistent individual
- Organized
- Works well with minimal supervision
- Report writing and presentation skills
Customer Service Agent
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience2 years
- Location Nairobi
- Job Field Customer Care
Job Description
Are you the next addition to our Lipa Later Family?
Are you a self-motivated person with experience in delivering high standards of customer service? Are you a smart and dynamic individual who has passion and drive for providing excellent customer service?
We are aligning, recruiting and building a Team of industry leaders and influencers who will shape the future and determine the next frontiers of the retail and consumer market in Africa.
We provide an autonomous working platform and environment that breeds cohesion and team work towards the achievement of common goals, all while creating “cool” and revolutionary products and services.
We seek to provide a road map to self-fulfilment and our culture embodies tenets of support, collaboration and innovation.
Your role should you be successful:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Needed experience
- Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields.
- More than 2 years’ customer support experience or experience as a client service agent
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
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